Ag Awards

Miami Club Casino - sending letters with bonus they do not honor

Complaint Info
Disputed casino Miami Club Casino
Reason Bonus removal
Posted on August 26, 2014

When I find a new casino I always check to see if I've already signed up. So when I signed up as a new player in July, 2014, customer service at Miami Club casino, said that if I deposited I would receive one free entry into their tournaments per week. There is always be free tournament on a daily basis. So the ones that I was entitled to were those who were entered by paying a fee. The casino said I never made deposits. I did. I played in one free tournament and today asked if I could be entered into another fee-based tournament. Miami Club Casino has no recollection of the offer. When I ask for a supervisor, he or she is always busy. When I asked for a manager he or she is not in. Furthermore, when I asked for the manager's name casino support says they can't give out the information. I have no files to attach as I did not keep the offer in my possession. In the future I will. Most good casinos will not deny you access to supervisors or to managers. This is what makes me suspicious of Miami Club Casino.
I would like help in making them keep their word or at least giving me a straight answer about recent mailings. I assume that the business office has a copy of every mailing they send out to prospective players.

Sincerely Michelle

Posted on August 26, 2014

Hi Michelle

Thanks for your message

Please can you send us your username so we can look into this

Mr Miami

Posted on August 27, 2014

Hi Michelle

We checked this with the casino and they came back with the following:

''We have checked records of all mailings sent out to new customers, there is no record of any such offer which is being described by the player.

The player states that the offer was contingent on the player depositing, the player has never deposited, or attempted to deposit at Miami Club

We would be happy to enter the player into a fee-based tournament if a deposit is made''

Michelle, I can get you a special welcome deposit bonus of 200% up to $200 if you would like to make a deposit today. Just let us know!

Mr Miami

Posted on August 28, 2014

Please accept my deepest apologies, I made a mistake. As it turns out, I got an advertisement from another site that I play at. I checked their bonuses and they are the ones that provide the free fee-based tournament. I was incorrect about Miami Club CASINO
I appreciate the timeliness of their response and I hope that in the future when I ask for a supervisor or the manager, they will be just as quick to respond positively.

Posted on August 28, 2014

Because this complaint is not related to the Miami Club Casino we will mark this complaint as rejected.

Miami Club Casino Complaints

  • 14 of 16 resolved
  • 1 day avg response
  • 1 month avg complaint life
  • 701 USD avg amount

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