When I find a new casino I always check to see if I've already signed up. So when I signed up as a new player in July, 2014, customer service at Miami Club casino, said that if I deposited I would receive one free entry into their tournaments per week. There is always be free tournament on a daily basis. So the ones that I was entitled to were those who were entered by paying a fee. The casino said I never made deposits. I did. I played in one free tournament and today asked if I could be entered into another fee-based tournament. Miami Club Casino has no recollection of the offer. When I ask for a supervisor, he or she is always busy. When I asked for a manager he or she is not in. Furthermore, when I asked for the manager's name casino support says they can't give out the information. I have no files to attach as I did not keep the offer in my possession. In the future I will. Most good casinos will not deny you access to supervisors or to managers. This is what makes me suspicious of Miami Club Casino.
I would like help in making them keep their word or at least giving me a straight answer about recent mailings. I assume that the business office has a copy of every mailing they send out to prospective players.
Sincerely Michelle
Disputed casino | Miami Club Casino | |
Reason | Bonus removal |
Hi Michelle
Thanks for your message
Please can you send us your username so we can look into this
Thanks
Mr Miami
Hi Michelle
We checked this with the casino and they came back with the following:
''We have checked records of all mailings sent out to new customers, there is no record of any such offer which is being described by the player.
The player states that the offer was contingent on the player depositing, the player has never deposited, or attempted to deposit at Miami Club
We would be happy to enter the player into a fee-based tournament if a deposit is made''
Michelle, I can get you a special welcome deposit bonus of 200% up to $200 if you would like to make a deposit today. Just let us know!
Mr Miami
Please accept my deepest apologies, I made a mistake. As it turns out, I got an advertisement from another site that I play at. I checked their bonuses and they are the ones that provide the free fee-based tournament. I was incorrect about Miami Club CASINO
I appreciate the timeliness of their response and I hope that in the future when I ask for a supervisor or the manager, they will be just as quick to respond positively.

Because this complaint is not related to the Miami Club Casino we will mark this complaint as rejected.
Miami Club Casino Complaints
- 14 of 16 resolved
- 1 day avg response
- 1 month avg complaint life
- 701 USD avg amount
-
Resolved
Miami Club Casino - Support and Security began to ignore me after withdrawal was approved
$900
Resolved
Miami Club Casino - Support and Security began to ignore me after withdrawal was approved
For over a week leading up to my withdrawal, Miamiclubcasino security and cashier were responsive and helpful. All the way up until the actual day of ...
-
Unresolved
Miami Club Casino - Not paying for reason ''Negative Casino database''
$1,300
Unresolved
Miami Club Casino - Not paying for reason ''Negative Casino database''
Hello I signed up with MiamiClub Casino on May 2018 and have been an active player which never won playing slots games. On Jan 2019 I finally got ...
-
Resolved
Miami Club Casino - Delayed $150 payment
$150
Resolved
Miami Club Casino - Delayed $150 payment
I have earned 150$ from the welcome bonus and i have request withdraw since the 23 january 2019 , i have sent all the documents necessary ( passport, ...
-
Unresolved
Miami Club Casino - Closed my account with no explanation and with a $2,000 withdrawal pending
$2,000
Unresolved
Miami Club Casino - Closed my account with no explanation and with a $2,000 withdrawal pending
I had two dollars worth of money in my rewards account at Miami club. I somehow managed to parlay that into halfway decent winnings. I made several ...
Have trouble with Miami Club Casino?