Cool Cat Casino - Said money was sent, NOT received 1 month later

Sal Khan United Kingdom
posted on February 15, 2016.

Having started this process at the start of November 2015. I have been waiting for a withdrawal of $107. Not much but enough to help. They constantly claim it has been sent via Wire transfer on 12th Jan 2016. However, as of 15th Feb 2016 nothing is in my account, nor my neteller account. I have filled in and sent back all paper work. Nobody is helping me, all live chats (transcripts saved) are unhelpful and repetitive. I have offered to send across bank statement to confirm.

posted on February 20, 2016.

Dear @fb_10­154­139­750­044206,

Any update regarding your complaint?Thank you.

posted on February 21, 2016.

Hi fb_10­­154­­13­9­7­50­­044206,

I can see that your payment has already been issued. If you haven't seen it on your card just yet, I would imagine that it will be available no later than this coming Tuesday (2/22).

I apologize for the delays,


posted on February 24, 2016.

Dear @fb_10­154­139­750­044206,

Did you received your withdrawal, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.