Ag Awards

Rushmore Casino - Still No Money

Complaint Info
Disputed casino Rushmore Casino
Reason Delayed payment
Amount $ 6000
malibujeanne United States Message
Posted on July 15, 2014

I have been a long time VIP player at Rushmore, I requested 2 withdrawals totally $4000, only $2000 per week is permitted. The first was approved and processed on 6/10 the other a few days later, after many boiler plate emails I contacted the VIP manager and he assured me that he would prioritize my withdrawal and would give me a status, that was last week and still nothing. Almost 2 years ago I made a withdrawal and the same delays existed only not as bad, back then they told me they were in the process of changing their processing companies so the delays would stop, yea blah blah blah. Now I'm feeling like I'll never get paid and that they are scammers now, they sure are quick to take your money though. I just want to know when I'll get my money and no more lame excuses, they have complete control over when and how the withdrawals are handled, they will continue losing players if they continue with these delays. At this point I think they could care less about internet complaints and so much for VIP status.

Posted on July 13, 2011

We do apologise that there has been an unexpected and unavoidable delay with your withdrawal. There has been some technical difficulties that have cause some delays in some player payments however rest assured that you will receive your money shortly.

We are working hard to overcome any withdrawal delays and are constantly making payments to catch up on these delays. You will be notified directly by the withdrawals department on any further progress.

We appreciate your patience and understanding.

Withdrawals Department

Rushmore Casino

Posted on July 15, 2011

Malibujeanne, please update us of any further progress.

malibujeanne United States Message
Posted on July 17, 2011

I finally received my money yesterday. Thank you so much for your help.

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