Ag Awards

Rushmore Casino - Over a month not received winnings

Complaint Info
Disputed casino Rushmore Casino
Reason Delayed payment
Posted on May 16, 2014

The winnings were approved and sent. After 2 weeks I get an e-mail saying the withdrawals were all sent back. And now there waiting to get a processer to processer them again. A lot of bunk if u ask me. Another stall.

Posted on June 9, 2011

This player did request her withdrawal on 21 May and this was approved on 25 May.

We are, at the current time, experiencing a number of small delays in relation to withdrawals but all of our players are being paid, albeit a little later than we would have hoped for. We have kept the player updated and informed via various mediums as soon as we receive information ourselves.

Whilst we appreciate the player's frustration, we are genuinely sorry for the situation and, again, we are keeping all players updated with regular emails and contact.

Please do not hesitate to contact us further if we can provide any information or assistance.

Withdrawals Department

Rushmore Casino

Posted on June 13, 2011


Just to answer you have your dates mixed up

The first withdrawal was sent out on the 14 of may

And then sent back after 2 weeks of waiting

The second withdrawal was never sent out

But was sitting in reverse for 5 days.

In any event were still at square one.

No pay as of yet.

Posted on June 27, 2011

So far I only received half of my money. I don't have no idea when the rest is coming. They keep saying soon. 

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