Rushmore Casino not paying winnings

posted on December 28, 2010.

I won a random jackpot on Thanksgiving day. My withdrawals have been approved by the casino, but I have been getting nothing but vague excuses why my winnings have not been wired to my bank account. Every time I contact the casino they tell me they are having processing issues but will not tell me when I will get paid. Any help would be appreciated. Thank you.

posted on January 2, 2011.

I have been told that we are hoping to see some solutions within the coming days hopefully.

Please email me your username at withdr­awa­ls(­at)­rus­hmo­reo­nli­ including mentioning AskGamblers) so that I can try my best to speed up things for you once the fix has been made and things get moving.

Sincere apologies for you having being caught up in this.


Rushmore Casino.

posted on January 2, 2011.

Rushmore has contacted me about my complaint, and asked that I email them directly at the casino. They said they would see what they could do to speed things up. My hope is they can resolve this matter very soon.

posted on January 4, 2011.

We are happy to report that the technical issue seems to have been resolved and payments are starting to go out. They are being sent out according to the date they were approved on, from the most outstanding to the most recent.

We ask that players have a little more patience until their well deserved winnings are processed and transferred to them, as wires do take several business days to be received in the player's bank account.

We sincerely apologize again and offer our many thank yous for the patience everyone has had.

Wishing everyone a successful 2011.

Rushmore Group.

posted on January 6, 2011.

Rushmore Casino has contacted me via email apologizing for the delay and assures me that my withdrawal requests will be processed promptly. They said their processor issues have been resolved and checks are being sent. I inquired when I would receive mine but have yet to receive a response. I won't consider this resolved until I receive payment, even though the casino said it has been resolved.