Ag Awards

Ruby Slots Casino - want my check

Complaint Info
Disputed casino Ruby Slots Casino
Reason Delayed payment
Amount $ 1225
Posted on July 16, 2014

I am beginning to think I will not get paid from Ruby Slots. Requsted my withdrawal on 12/9. WAas approved on 12/21 and sent to "their processor" on 1/3. It has been with processor for 12 business days and they can't give me an update??? I have requested a wb# several times and they keep telling me they do not have one. After 12 days you would think they could tell me something.

Where is this check that was requested on 12/9??

Posted on January 26, 2013

1/26 and still not a a check or a waybill number. They can't give me a status...

Seven weeks since withdrawal was requested...

Posted on January 28, 2013

Dear Player:

I will go ahead and look into this matter and will get back to you shortly.


Cindy Greco

Posted on January 29, 2013

1/28 - This is what Nikki in the finance department replied to my request of a status for my payment from 12/9:


It is taking 3-4 weeks for the tracking details to arrive. Since we do not provide updates I will recommend you to wait until tracking details arrive otherwise you will receive the generic reply “you will get it soon”. I know it is a long process, a painful one but we are experiencing a delay, and delay is delay not much we can do but wait just like you for the information. Rest assured you will be contact with the information as soon as we receive it."

So........ Ruby Slots does not provide updates on the Status of checks after 8 weeks of waiting and four weeks at the processor... They tell me

"It is a painful process and a delay is a delay - not much we can do"??? Really and I should deposit money in your casino why???? Can't call the processor after them having the request for almost 4 weeks???? In other words don't call us we will call you with the information..

What a joke when it comes to customer service when it benefits the customer.. When you need money deposited they will move mountains to get it done for you but when you ask the status of your payment that was requested almost 8 weeks ago... Can't give you a status because "they do not provide updates"...

Terrible customer service.....

Posted on February 2, 2013

Dear Player

I am waiting from Finance Department to provide payment status


Cindy Greco

Posted on February 5, 2013

Dear Player:

Your Ruby Slots $1225 payment tracking number is available. Please contact any CS agent and request your payment information. For security reasons I am unable to post it here.


Cindy Greco

Posted on February 8, 2013

Thank you,

I did get my check... Please wait to close until it clears.


Posted on February 12, 2013

Dear Player

Please let us know once it clears


Cindy Greco

Posted on February 19, 2013

 We're provided with the info player is payed, so this complaint is solved!

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