At first I thought Ruby slots was a good & fun place to gamble,they have good bonuses & a ok staff until to try to withdraw your winnings if your lucky enough. After giving back all my winnings several times I finally tried to withdraw some money. 2 days later they tell me to fill out a form so I do. Submit it back & resubmit a new withdraw request,as they put your rejected withdraw winnings back into your balance hoping you'll just gamble it away. Well I did .So several new cash deposits I win & try it again,thinking I am good to go. 2 days later its rejected again,so I call customer service they give me another two page form to fill out plus several other docs I need to fax them or email if you can scan them. I do all that ,then 2 days later rejected again. My drivers license had just expired so they flat out denied me & said I need either a passport or a new drivers license. Well if your from the USA you know it takes 4-6 weeks to recieve such in the mail. Yes for about $600 you can get a passport expeditied but I am not traveling out of the US so forget that. They would not accept my temporary license attached to my exp.license along w/my bank statement, utility bill,embossed copies of credit cards ,copy of SS card. They still rejected my withdraw request & pretty much ignored my emails from that point on.
So yes you guessed it I recklessly gambled by winning away, waiting & waiting to be granted my winnings.
They dont have a problem taking your money but good luck trying to get it back. Also one important note while your winnings are tied up waiting to see if you will recieve them you can NOT use any of the bonus offers ,so you are forced to gamble 100% of your cash ,not 100% as all of your cash but 100% no bonus added to it .
If your really into gambling like myself(addicted) this all becomes a major problem & takes all the fun out of it .
Positive note look at all the money I will be saving by not gambling at Ruby slots & their affiliated casino partners.
Rules are Rules but they are also exceptions to every situation, but not here & am still not sure if they would payout when my new ID arrives. I wont be finding out at Ripoff Rubies. Play for fun they do have good games that can payoff if & when the timing is right.