Ag Awards

Ruby Slots Casino - Not paying my withdrawal

Complaint Info
Disputed casino Ruby Slots Casino
Reason Verification issues
Posted on May 16, 2014

At first I thought Ruby slots was a good & fun place to gamble,they have good bonuses & a ok staff until to try to withdraw your winnings if your lucky enough. After giving back all my winnings several times I finally tried to withdraw some money. 2 days later they tell me to fill out a form so I do. Submit it back & resubmit a new withdraw request,as they put your rejected withdraw winnings back into your balance hoping you'll just gamble it away. Well I did .So several new cash deposits I win & try it again,thinking I am good to go. 2 days later its rejected again,so I call customer service they give me another two page form to fill out plus several other docs I need to fax them or email if you can scan them. I do all that ,then 2 days later rejected again. My drivers license had just expired so they flat out denied me & said I need either a passport or a new drivers license. Well if your from the USA you know it takes 4-6 weeks to recieve such in the mail. Yes for about $600 you can get a passport expeditied but I am not traveling out of the US so forget that. They would not accept my temporary license attached to my exp.license along w/my bank statement, utility bill,embossed copies of credit cards ,copy of SS card. They still rejected my withdraw request & pretty much ignored my emails from that point on.

So yes you guessed it I recklessly gambled by winning away, waiting & waiting to be granted my winnings.

They dont have a problem taking your money but good luck trying to get it back. Also one important note while your winnings are tied up waiting to see if you will recieve them you can NOT use any of the bonus offers ,so you are forced to gamble 100% of your cash ,not 100% as all of your cash but 100% no bonus added to it .

If your really into gambling like myself(addicted) this all becomes a major problem & takes all the fun out of it .

Positive note look at all the money I will be saving by not gambling at Ruby slots & their affiliated casino partners.

Rules are Rules but they are also exceptions to every situation, but not here & am still not sure if they would payout when my new ID arrives. I wont be finding out at Ripoff Rubies. Play for fun they do have good games that can payoff if & when the timing is right.

Posted on February 7, 2014

Dear Player:

As per Casino Rules; payments cannot be processed unless and until all documents are on file. A valid ID is required to complete the documentation.

By checking your documents we've noticed your ID expired at the beginning of December 2013; Casino could not find either any interim license attached to your expired license.

Also, after checking your account we've noticed you have played all your balance and there is no more money left on your account


Cindy < surname removed >

Posted on February 8, 2014

Yes I am fully aware of your rules for withdrawing ones winnings. I was just pointing out to whoever might be thinking of putting their money down in hopes of winning,think twice just because your account shows money ,doesn't mean you get to collect it.Ruby slots requires more personal information than a bank does or when buying a new car. Those establishment s are lending you money or letting you drive off in a 50,000 car, they don't care if your license is expired why don't they, because it doesn't prove anything by having one current or one that's expired less than 60 days . All I was trying to get was some of my money back into my account where you took it from in the first place. Simple as that, after all the deposits I made & you received ,is plenty enough proof it was my account you know it & I know would have been closed down if it wasn't mine.i had to verify it several times when depositing money. As far as the temporary I'd, I did not say I attached it to my other docs.but said in a email I asked if you would accept it just this one time ,while I wait 6 weeks for the new one to arrive. I might have said I sent it in my complaint letter,but if you look at the emails I sent to manage­[email protected]­uby­slo­ you will see I politely asked if you could please do that for me one time. I never got any response at all stating you read it and yes or no you could or couldn't do that favor. Only received a pop up stating withdraw declined. By that time after buying a printer & a scanner so I could send you the docs a few times,a few phone calls & emails I came to the conclusion I wasn't going to get my money. In 6 weeks who knows if the money would still be there or maybe my time allowed would expire to claim it. So out of my frustration & disappointment the way I was being treated when it came time to get some money back, I basically threw it away as you can see I wasn't logged on very long to give back my 1000 I was trying to withdraw. I know you can see when and where I play at rubyslots you will notice I did not gamble that time like I usually had in the past

Posted on February 11, 2014

Dear Player:

Unfortunately you have not only provided an expired document to the casino; but you have also played all your balance. Unfortunately there is nothing we can do to help you at this time.


Cindy < surname removed >

Posted on February 12, 2014

I gave up after sending several emails ,the only response I got back was denied. ,so I got upset and threw my $1000 away

Posted on February 19, 2014

Considering the fact that the player provided casino with expired documents, Casino could not expect those and finalize verification. Unfortunately, upon player's last post it is now obvious that disputed withdrawal amount has been played and lost by the player.

AskGamblers Complaints Team would like to use this occasion and remind submitter that it is up to player to refrain from playing, until the verification procedure is over in regards of requesting withdrawal. In such situation, AskGamblers Complaints Team have no other option, but to close complaint.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy