No Restrictions Bonuses

Hi,

I have been reading your website the past couple months

I understand that casinos use the playthrough and other restrictions on bonuses. I learned that as I deposited here and there and I accepted the losses I took as I learned about the different bonuses and withdrawal restrictions as I learned about the online gambling world.

That is why the emails advertising the bonuses at RubySlots appealed to me. For example, the email today for black Friday bonus states:

Valid with deposit of 50 USD + on Slots and Keno games only. No Withdrawal limits or wager rules apply

There are no other restrictions specified in the emails. No withdrawal limits sounds like what it means. Of course I dont expect to just be able to withdraw the bonus money right after I deposit but I do I expect to withdraw any money I win above the deposit +bonus amount if it does not state any other restrictions in the email.

I deposit 50 dollars, and with the 350% bonus, I end up with 225.00 total. With a 100 dollar minimum withdrawal, and given the email advertisements that state no withdrawal restrictions, I figure as long as I get above 325.00 I can withdraw 100 or more. I do this a over a couple weeks-- depositing 50 each time with the bonus bringing it to a total of 225.00. Sometimes I lose, and sometiimes when I get above 325.00 I withdraw 100 dollars, which the casino software accepts.

After winning my money back, I usually just play the rest of the money down to zero. So my expectations did impact the way I played each time.

I logged in expecting my balance to be zero, and make another 50 dollar deposit with the no restrictions bonus. But I go to play an and the casino gave back some of the money claiming my last withdrawal is did not go through (see the chat below)

The reason I really wanted to send this to you is because of the way I was treated in the chat support -- It was obvious from the beginning that they are trained to just state some rule, and dismiss you -- this was extremely stressful for the person whose money was involved -- It is sad that all of a sudden I felt helpless except for possibly this website to bring some accountability.

To restate briefly my main argument, I dont think it is right for the website to send emails advertising bonuses with things stating "withdrawal any amount anytime" "no restrictions" No plathrough no rules etc . ..

Here is the the conversation . .. the manager supposedly came on at the end but I was so frustrated with the first chat person’s attempts to just get me to give up on my money I was done speaking with the company. They have not emailed me yet.

If anything I would like my last few deposits refunded that were made under false impressions from their email advertisements, and the most fair would be to honor my 4 separate withdrawals given the language of the email advertisements sent to me which clearly specified no restrictions -- I repeatedly requested during the chat conversations to please just tell me where the rules specify any such requirements.

Here is the chat conversation where it seems like the representative is simply trying to make me give up on reclaiming my money because of some rule which he never cites. He also seems to be rudely dismissive off the bat and that scares me given other people probably deposit quite a bit more money than I do.

Here is the conversation:

Please wait for a Ruby Slots agent to respond.

Thank you for using our LiveChat Service. This is 'Leo'. Please verify your Email and Phone Number so that I can assist you.

maybejoshua: < email removed >

maybejoshua: < phone number removed >

Leo: Thanks, how may I help you?

maybejoshua: Hi i just made a deposit with a bonus expecting 225.00 total to be in my account

maybejoshua: i have more than that

maybejoshua: was one of my withdrawals put back into my account?

Leo: You deposited 51.99 that x 350% equals 181.97

maybejoshua: I dont use the software because i am on a mac -- is there a way to view all of my transactions through my instant play account?

Leo: But yes you are right

maybejoshua: yeah my balance is showing 383 right now

Leo: There was a previous balance

maybejoshua: I thought my balance was zero yesterday

Leo: Your cash out was denied because based on the bonus you used, you didn't have enough funds to request a cash out

maybejoshua: I thought there were no restrictions on my bonus

maybejoshua: which cash out was denied?

Leo: You requested $150

Leo: And the bonus amount is non cashable

maybejoshua: why?

Leo: You are not even cobering the bonus amount

Leo: You received $175 bonus

Leo: You need at least $275 balance

Leo: For you to cash out $100 which is the min cash out

maybejoshua: SO right now I can cash out 100.00?

Leo: No

maybejoshua: If yesterday with my bonus my total was 225.00 then I won enough to be at 400.00 how come I could not cash out 150.00?

Leo: You are playing with a new bonus and deposit

Leo: Let me place your recent deposit on hold

Leo: And you may use that for playing afterwrads

Leo: afterwards*

maybejoshua: Ok so yesterday why was I not able to withdraw 150

maybejoshua: Could i have withdrawn 100?

Leo: So you don't make a mix up, or you may keep playing on this but you would have to complete the wagering for your deposit and bonus again, and the bonus amount that is non cashable would be higher

maybejoshua: I deposited 50, and iwth the bonus it brought it to 225

Leo: No

maybejoshua: then i won enough to bring it up above 400

maybejoshua: then I withdrew 150

Leo: Stop writting so you can understand how this works

Leo: And let me explain

Leo: Yesterday you deposited $50

Leo: And used a bonus

Leo: $175 you received as a bonus

Leo: So total of $225 to play

maybejoshua: Yep

Leo: So you have wager at least $225 to be bale to cash out

Leo: But once you do that since your min cash out is $100 and the bonus amount is non cashable

maybejoshua: Yes it does not let me cash out until I have done so

Leo: You need to have at least $275 for you to cash out $100

maybejoshua: I had over 400

Leo: Not when you requested your cash out

Leo: Because you only requested $150

Leo: If you had request $400 there wouldn't be any problem

Leo: Because you would be covering the bonus amount

maybejoshua: I can withdraw the bonus?

maybejoshua: your not making sense

Leo: And after that you don't have cash out limit

maybejoshua: please explain

Leo: If you please stop writing and read, I can explain

maybejoshua: Im not writing that much

Leo: Because you keep on cutting off

maybejoshua: you sound rude

maybejoshua: this is my money not yours

Leo: IS not that

maybejoshua: and i am the custmer

maybejoshua: customer

Leo: I want you to please understand

Leo: Because it seems you are not aware how bonuses work

Leo: Allow me just one moment please

maybejoshua: But my previous three withdrawals were approved?

maybejoshua: It seems like your webpage does not explain the bonuses adequately

maybejoshua: No playthrough, no max withdrawal, and withdrawal "any amount any time" was how it was advertised

maybejoshua: I chose my bonuses because of your advertisement

Leo: They are pending for approval

Leo: Correct

maybejoshua: I read the rules and have played with different casinos with different bonuses

Leo: Ok let me explain again

maybejoshua: your bonuses did not included speicfic rules besides what I have just stated

maybejoshua: how do you refute "any amount any time with now play through"?

maybejoshua: no*

maybejoshua: I won a 225.00 dollar jackpot last night and then withdrew

maybejoshua: I was above 400 dollars

maybejoshua: I withdrew 150.00 and continued playing with around 250.00 until it was gone

maybejoshua: I got back up above 300.00 after that

Leo: IF you request them like $150 each they are not going to be approved

Leo: Let me explain you again

Leo: And please read and when I'm done

maybejoshua: So even though it says withdraw anytime any amount i cannot do that?

maybejoshua: is that what you are saying?

Leo: Then you may ask, so we can understandd each other

maybejoshua: Then consolidate all of my requests

maybejoshua: combine them into one withdrawak

Leo: Yes you may but if you do several, the first one you do has to be at least of $275

Leo: Which cover the bonus amount

Leo: And the min cash out amount of $100

maybejoshua: where does it say that on the "no restrictions bonuses"?

Leo: When it says no restrictions is that you don't have a playthrough or a max cash out

maybejoshua: Ok well my withdrawals total more than 400.00 so you can combine them all right/

maybejoshua: /

maybejoshua: /

maybejoshua: ?

maybejoshua: or is this site just a scam?

Leo: Yes but you are requesting $150 at a time

maybejoshua: Yes because . . . where does it say I cannot do that?

Leo: Which is not covering the min requirements for you to cash out

maybejoshua: Where does it say that?

Leo: IT does say that the bonus amount for deposit bonuses are non cashable on our rules

Leo: And it does say that min cash out is $100

maybejoshua: When you send me emails outlinining the rules of the bonus you are advertising to me ... where does it say that?

maybejoshua: I asked for more than 100

maybejoshua: so why does that matter?

Leo: So if you are using a deposit bonus you need to cover at least your balance the min cash out and the bonus amount

Leo: Is simple

maybejoshua: Ok simple

maybejoshua: refund every single one of my deposits and we will call it even

maybejoshua: because it does not say that in your advertisements!

Leo: Look it doesn't matter the subsequent amount for the mext withdrawals if you have a bigger amount, but the first amount you request you need to cover the amount of the bonus and at least the min cash out

Leo: Yes it does on our rules

maybejoshua: where does it say that?

Leo: Which you agreed to read and undertood

maybejoshua: on your rules for the specific bonus, where does it say that?

Leo: The rules apply for any bonus

maybejoshua: give me a link

maybejoshua: there is no mention in your emails

maybejoshua: do you want me to show you?

maybejoshua: so what is happening to all of my money?

maybejoshua: there isnt even a way to check my account on your website?

Leo: Like I'm not going to argue with you anymore I'm just giving the reason for the denial, and informing you how this works

maybejoshua: every single one of my withdrawals is going to be declined while I deposit more money?

Leo: So you can do this how you are suppose to do it

Leo: No

maybejoshua: You mean how I am supposed to be ripped off by you?

maybejoshua: do you get complaints every single day?

maybejoshua: Again, show me the rule

maybejoshua: show me my legal notice

maybejoshua: You send me emails with advertisements with bonuses saying "withdrawal any amount any time"

maybejoshua: I do not care if somewhere on a little rule sheet it says differently

Leo : The bonus is noncashable

maybejoshua: that is false advertising

maybejoshua: I do not want the bonus money

maybejoshua: I want the money I won above the bonus amount

Leo : it is meant to help you win but not cashout

maybejoshua: Cancel my last deposit

Leo : you have not won anything yet

maybejoshua: haha

maybejoshua: Your advertisement says withdrwawal any amount

maybejoshua: I won 225.00 and

maybejoshua: how is that not winning anything?

maybejoshua: I would not have deposited today nor yesterday

maybejoshua: cancel both of those deposits

Leo : no

Leo : you deposited 50

Leo : we gave you 175 in bonus

maybejoshua: yes

Leo : and you only requested 150

maybejoshua: yes above and beyd the 175.00 +50.00

Leo : you lost your deposit + 25 of the bonus and requested 150maybejoshua: what is your point?

maybejoshua: Your advertisements said withdrawal any amount at any time .. how much more clear can that be?

Leo : now you have deposited 52 and we have credited 182 in bonus

Leo : right

Leo : but not the bonus amountLeo : our rules clearly state the bonus amount is noncashable

maybejoshua: I did not withdraw the bonus amount

maybejoshua: why are you talking about the bonus amount?

Leo : now im going to temporarily remove the last deposit

maybejoshua: After I withdrew 150.00 I was still above 225.00

Leo : and bonus so you can play with the 150

Leo : and try to win a bit more

maybejoshua: I want it refunded

maybejoshua: not temporarily

maybejoshua: And yesterdays if I do not get my 150.00 cashout

maybejoshua: why are you talking about the bonus amount?After I withdrew 150.00 I was still above 225.00

Leo : I cannot refund money that you have lost

maybejoshua: What money was lost?

Leo : your starting balance was 225

Leo : you only requested 150

Leo : and played off the rest

maybejoshua: Yes and i was above 400.00 at that point

maybejoshua: what is your point?

Leo : but you did not request 400

Leo : you played off the rest

maybejoshua: ok ....

maybejoshua: Your advertisements said withdrawal any amount at any time ..

maybejoshua: can you address that?

Leo : yes the bonus amount is noncashable

maybejoshua: I should have know given your complaints on ask gamblers.com

Leo : you need to win to cashout

maybejoshua: Why are you scammng me?

Leo : the 150 is in the account

maybejoshua: what does the bonus amounbt have to do with anything?

maybejoshua: I did win

Leo : good luck

Leo : no your trying to cashout the bonus amoutn

maybejoshua: I was above 400.00 when I cashed 150.00 out correct?

Leo : amount

maybejoshua: Correct?

maybejoshua: correct?

Leo : if you would have cashed out 400 they would approved 400-175 = 225

maybejoshua: I was above 400.00 when I requested 150.00 right?

maybejoshua: then do that

Leo : you should have requested the full amount

Leo : you dont have 400

maybejoshua: But you say I cant cash out the bonus amount

Leo : you played the rest off

maybejoshua: So i cashed out the amonunt that was above that

maybejoshua: correct?

Leo : it needs to be requested along

Leo : with the winnings

maybejoshua: I dont know what the solution is -- pass this along to a manager or something -- refund all of my deposits ever made with this company or give me all of my cashouts requested given your false/deceptive advertising -- I will be saving this conversation -- making a complaint with my bank -- - complaint with numerous gambling dispute resolution sites ---

Ralph : This is the manager

maybejoshua: along with all of your emails that give no such notice of your rules or specific requirements to withdraw money

maybejoshua: Hi Ralph, go ahead and read this conversation

Ralph : why dont you give us a call i will assist you over the phone

maybejoshua: I am done wth your company