I made a withdrawal request for $2,500.00 at ruby slots on 11-14-18 I have it escalated for approval many times, the Terms & Conditions state withdrawals will be reviewed within 7 business days & payment will be made 7-10 days after approval. in December When I talked to vip withdrawals team on this matter and ask them why are my withdrawals not getting approved in a timely manner. no one had any answers for me. now when I call and talk to withdrawals team asking why is it taking so long to get my withdrawal approved I’m told it’s because of the large amount of winners over the holidays I explain that my cash out should have been approved way before that. I have attached a log of phone calls I’ve made to ruby slots and also chat sessions regarding my withdrawal request.