Complaint #317 Ruby Slots Casino

Delayed payment and misinformation

By Caseyjhouse

6 years ago

I filled out the paperwork they asked me to fill out this was over eight months ago. an email was sent saying that everything came back approved and they were waiting on it to be processed. I got in contact with a few people they didn't give me the proper information they just told me that it was a waiting process. So I waited didn't hear anything contacted someone again didn't get any answers. They owed me $900 but then said it was $775 because they have given me a free bonus which that doesn't make sense I didn't want that money back on my account I wanted it returned to me. I can't get anyone on the phone to help me. I need my car repaired so that would have helped me and I've put a lot of money into these online casinos and wanted it back and that's how it should work. This situation has really close me off to online casinos I thought it was really cool that I could use real money but it seems to be much of a hassle and I've put way more than $775 into your casino so you've already made money off of me so why can't I get mine back.?

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $775

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Caseyjhouse

6 years ago

THANK YOU TAWNI!!!! I finally got my funds into Bitcoin. You have been very helpful and persistent.. I just have a suggestion, if the casinos would pay out in a timely manner more people would play and everyone would make more money ... 🤑🤑🤑 Happy people spend more money 😁... Thank you again for resolving this...

AskGamblers

• Support Team

6 years ago

Dear @Caseyjhouse,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Ruby Slots Casino

• Representative

6 years ago

Hi Casey--

I am SO happy to tell you that your withdrawal was issued to your wallet, Tuesday: 11/26 Paid $775 (0.10817377) + no Fees Bitcoin for transaction #82888008.

My sincerest apologies for all of the frustration and difficulties you've had with this.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

See all complaints for this casino

I requested a $1950 withdrawal

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I won 15,250usd and did some withdrawals in 2023, a few of which were paid to me, but
Ruby Slots casino then began denying the withdrawals.
I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

Unresolved

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Once again payment being delayed

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Delaying payment and splitting them

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Runaround from Ruby Slots again

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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I have given the casino enough time

I feel and believe that I have given the casino enough time to make good on my winnings and that I have followed all the rules set forth.I am not looking to cause a fuss or blame or even put a bad name out there on any casino or persons that makers no sense.All I want is to collect what I won and no more.I hope I am not jumping the gun and that i have given it the proper amount of time to ask for your help.On Feb 26th 2025 I requested a withdrawl,and then again on March 1st 2025,then it was finally approved April 8th 2025 and now it is June9th 2025. I have contacted them at least five times since and have gotten no where,so this will be the third time to ask for your help in which you guys are the best.

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Ruby delays my withdrawal 508 USD

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I was withdrawing $508 after my bonus was removed.

I was told 7-10 business days. So on the 22nd, I should have received my payment.

Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

This is after they told me I withdrew via CoinDraw and not Bitcoin.

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Ruby slots payment

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I sent in all documents and and I still get a runaround.

You can deposit over and over again, but when it's time to get paid problems starts.

You have helped me with this problem before, so I am hoping you will get me my winnings.

Thank you in advance.

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VIP payouts

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