Ruby Slots Casino:
I have tried everything I can to be patient and polite. After reading Kayann212, I decided that this casino has done enough playing around with people’s minds. Mine problems started in Feb. of 2013 and there is just too much information to share. I won three large tournaments and several small ones. By June 3rd the Payout Review Page showed me with my maximum winnings of $11,715.00. This covers a time frame of Feb. 28th 2013 through today, August 29th 2013. My bank wires were declined and most of my payments were split. Every time they change something on you, you get a new starting date, for the wonderful processor. They also change the ID numbers on you, so if you happen to request several withdrawals of the same amount and they decide to split them, you can never figure out which ones they pay. How sad, US players are very loyal to people or places that treat them fair and good. I have spent $$$$$ at other casinos since this started. I no longer trust them.
Here are my last few e-mails from payouts, showing what they still owe me.
To date, I have received: $700 on 4/9/13, $2340 on 5/18/13, $1250 on 6/12/13 and $1485 on 6/24/13 = $5775 - $11,715=$5940.
I have approximately 28 or more e-mails, but here are the most recent.
[email protected] Jul 18
Here is a breakdown of your last withdrawals
$1250 Approved on 5/28/13
$1175 Approved on 6/6/13
$750 Approved on 6/26/13
$1000 Approved on 7/3/13
$750 Approved on 7/12/13
$1000 Pending for Approval
On 7/10/13 we sent you 2 checks, one for $2000 that includes the withdrawals approved on 6/26/13 and 5/28/13, and we sent another one for $1175 that was the withdrawal approved on 6/6/13. at this moment we are waiting for tracking numbers, as soon as we received them our finance department will send you an email with it. When I questioned the checks, the response was, we are glad you ask because we did not send check, we sent bank wires.
Ruby Slots Casino
[email protected] Jul 29
Your winnings should show in your bank account any day now. We can just wait for it to show.
[email protected] Aug 12
The processor has been taking longer to have your winnings sent to your bank account but the money should show soon. We did send another withdrawal of $1750 ($1000 + $750) to be wired to your bank account on 8/2/13 and it should show in your bank account to.
[email protected] Aug 19 (9 days ago
The money should be showing in your bank any day now.
Aug 26 (2 days ago)
The money shows as sent, for some reason it is taking longer to show, the money should show in your account any day now.