I tried to withdraw $500 of my winnings to my bank account. I made sure to send all the required verification documents. The casino deposited the money back into my casino account and could not provide a reason saying that they received the documents but no one reviewed them. There was more than sufficient time for them to be reviewed and i wrote to let me know if they required anything further and they didn't get back to me but put the money back into the casino. Getting my rightfully won money shouldn't be this much hastle.