i played on Royal Vegas Casino.
I used 2 credit cards to deposit money.
Mine and the one from my Wife.
I totaly got an amount of 1200$. Totaly i deposited like 1000$ from the cards.
I wanted to withdraw the money like 10 days ago, but then i had to send them Documents including a hand written Letter from my Wife allowing me to use her Creditcard. incl. ofcourse Passport from both, all the creditcards, and the rest like Bills.
Now i asked in the Livechat what the status of my withdraw is.
They told me they payed 200$ to my wifes Creditcard, and the rest of the Money (1000$)
They say the reason is because it dosnt match the Account Name.
But why had we to send all the documents they asked like the handwritten letter?
And why they payd out on my Wifes Creditcard and not mine?
And how come 200$ is ok but the rest is a voilaton of the terms and conditions?
I btw didnt find someting about that in the Terms.
After chatting with a few Live chat Members, i found out pretty fast that they always put me on Hold until i leave the chat.
I waited over 30 mins in the last one until i gave up.
Please help me i dont know what to do.
Otherwise i really enjoyed thius Casino and normaly they are always really nice!