Ag Awards

Cool Cat Casino - Delayed payments, unjustified chargebacks on my withdrawals

Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 5601
Posted on June 18, 2016

On March 18th 2016, I won $10,000 on one game at Coolcat Casino. I immediately requested a withdrawal, broken down into 4 $2500 payments. The first withdrawal was approved on May 23rd for $1699. ($801 was deducted for some chargebacks + the bonus,). At the same time the second withdrawal was approved for $2500. I received a wire transfer in the amount of $3.548.00 on June 2nd. This was not the correct amount ($1048 + $2500). It should have been $4,199 ($5000 - $801 = $4199). So now I've received the 1st 2 payments which were short by $651. I am waiting for the third payment but Julie, my VIP Manager informed me today that there would be more chargebacks taken from the third payment. I argued with her about this because there is no reason for any money to be deducted from the payment. By now I should have received the last two payments because I was told by a manager that once the first payment goes out the other three would fall like dominoes, Each one should take about a week. There is no reason for the balance to be held up. I want my $5000 + $601 ASAP. I am very tired from talking nicely to Julie and am requesting your help in getting the balance due. Three months is long enough to wait for winnings. Thank you, Rita ******

Posted on June 21, 2016

Dear Rita,

Please let us know if there's some update on your issue.

Posted on June 28, 2016

The complaint has been reopened as per Cool Cat Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

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