Complaint #152
Cool Cat Casino
Delayed payments, unjustified chargebacks on my withdrawals
10 years ago
On March 18th 2016, I won $10,000 on one game at Coolcat Casino. I immediately requested a withdrawal, broken down into 4 $2500 payments. The first withdrawal was approved on May 23rd for $1699. ($801 was deducted for some chargebacks + the bonus,). At the same time the second withdrawal was approved for $2500. I received a wire transfer in the amount of $3.548.00 on June 2nd. This was not the correct amount ($1048 + $2500). It should have been $4,199 ($5000 - $801 = $4199). So now I've received the 1st 2 payments which were short by $651. I am waiting for the third payment but Julie, my VIP Manager informed me today that there would be more chargebacks taken from the third payment. I argued with her about this because there is no reason for any money to be deducted from the payment. By now I should have received the last two payments because I was told by a manager that once the first payment goes out the other three would fall like dominoes, Each one should take about a week. There is no reason for the balance to be held up. I want my $5000 + $601 ASAP. I am very tired from talking nicely to Julie and am requesting your help in getting the balance due. Three months is long enough to wait for winnings. Thank you, Rita ******
Cool Cat Casino Complaint Stats
Resolved
500 / 521
Avg. Amount
$3,007
Avg. Complaint Duration
17 days
Avg. Response Time
3 days
Cool Cat Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 473 out of 492 complaints in this category have been resolved.
This operator's average complaint duration is 17 days, while the average duration across all operators is 8 days.
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