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Cosmik Casino - Refused payout due to "irregular play"

RESOLVED

Complaint Info

Disputed casino

Cosmik Casino

Amount

£ 600

Aboxall1 United Kingdom Message
Posted on October 26, 2014

I won £600, they are refusing the pay it due to "irregular play". When I first went on their site I pressed "max bet" by accident, then when I pressed "spin" it continued doing the "max bet", this happened five times and as a result they have said I cannot have the withdrawal due to "irregular play".
Firstly, this happened on my first deposit, all that money was wiped out and I won on my second deposit so it shouldn't happen anyway. Secondly, how can a game let you play, let you win and then you be told you've essentially cheated and can't have it? There should be a warning, no one reads all the T's and C's and no one expects such a ridiculous rule.
Very angry about this, they are not responding which makes it worse.

Posted on October 23, 2014

Hi Aboxall1,

We are sorry to hear that you've had this unlucky experience.
As you mentioned on your post, this is a human mistake that unfortunately breached our T&C.
This complaint is not valid and should be dismissed. We recommend contacting your account manager in order to check for an alternative solution so as to make your experience at our casino more pleasant.

Best.
CosmikCasino Support Team

AskGamblers
Posted on October 26, 2014

After examining evidence that we got from casino, unfortunately player breach the same Terms and Conditions like in the first deposit.