Refusal to pay my winnings...

I am hesitant to file this complaint because I really enjoy playing slots at Club World Casino, but I feel I was jipped out of my winnings, and this may be the only way for resolution.

I've been gambling with Club World for several months now - and I've made many deposits but no withdrawals until now. I recently won $259 using a $25 coupon with 10x max payout. My withdrawal attempt was declined for various reasons. First they needed verbal confirmation from my mom since I had used a card in her name in the past (so my mom and I completed their request). Next, my card wouldn't accept deposits - so I gave a list of my other cards in hopes to find one that works. I asked about having a check mailed but was told I couldn't because the amount was under the required minimum of $350. In the mean time, I continued to gamble and made deposits totaling $270. I was still trying to cash out the original $250 to verify that I can actually cash out my winnings - because what's the point of depositing hundreds of dollars to gamble with no chance of ever cashing out. Well, yesterday the withdrawal attempt was declined again and $234 was refunded as my balance. They deducted the $25 for the original bonus. I thought that since they took back their original $25, the money was now mine to do as I wish.

I figured the only way to ever cash in was to win more than $350 so I could have a check mailed to me. After losing almost all, I surprisingly hit the random jackpot for over $1000. It was incredible, and I just kept getting lucky after that! I decided to be smart and ended up cashing in at $2500 (requesting a check).

Well, this morning I had an email saying Club World couldn't verify any of my cards because they needed 6 digits rather than the 5 they originally told me. I was frustrated and decided to call Club World. I told the representative about my winfall. She put me on hold for quite some time to talk to a cashier, and came back to tell me she had bad news and good news. The bad news was that I wasn't entitled to the $2500 because it fell under the "bonus" terms. The good news was that i was entitled to $225 and they would send me a check.

I explained I didn't think it was still under the bonus terms because they already took back their original $25. She again checked with the cashier and said that was not the case. I asked to speak to a manager, and she said she was a manager. I told her they might as well remove all the excess money if it was good for nothing. I later received an email stating that $225 was approved for payment and sent out - it wasn't $250 because they took $25 for a check processing fee.

I have thought about this all day, and the more i think about it, the more upset I get. I feel that Club World truly owes me the full $2500. I do not feel I was still under the bonus terms because they declined my withdrawal request twice and deducted the original bonus amount from the amount they returned to me. In addition, I deposited more than $250 while attempting to cash that in.

I feel that Club World is being dishonest. It's even more upsetting because I love playing at Club World, and if this hadn't happened, I would continue to be a loyal customer for years to come.

Will someone please look in to this?

Thank you for your time.