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Refusal of Payment


Refuses to pay out wininngs....all of a sudden took them away (more than 6000). The account is both me and my husbands because it is THERE policy that you are to only have ONE account per household so we were following ALL of their rules and regulations.....just so happens I was the one doing the typing at the moment so I put the account in my name....well when my husband was on playing he deposited money from our debit card (that is attached to OUR bank account but the card is in his name) and so they are saying all of our wininngs are VOID because I used a fradualant credit card/debit card to fund the account..... Because the account is under my name and the card he deposited with under his name....

Discussion

User name
The balance was originally left on the players account and given the option to play or refund after both players identification was confirmed. The players chose to play out the balance but no further win were made.

Further to this, a full refund has since been made back to the cards that were used. Although not the result you probably wanted, it is the best that could be done in this circumstance and hopefully will resolve this complaint.
User name
Hi, sorry for the delay in coming back to you here. Looking at the basic facts of this case the player did break the terms and conditions of the casino.

The term that covers this can be found here...ht­tp:­//w­ww.m­an­hat­tan­slo­ts.c­om­/Te­rms.aspx under the section Players Representation and Warranties.

Term 20 covers this exact scenario...

20. Use of a credit card not registered to the Player will be deemed fraudulent and will result in winnings being voided, unless previously confirmed in writing by MS.

At no point in the lead up to this was the use of credit cards in other people’s names raised, discussed or confirmed in writing. The risk of using other peoples cards is obvious and there are alternative options for two players to play from the same household. For this to happen both players must, in advance confirm their identity and provide the relevant documents to the casino to verify both users on the same account. Alternatively, with the approval of the casino two accounts could be opened with only one account being able to claim the welcome bonus. Obtaining an additional card on the same bank account/credit card may also be an option. A further option would be to open up another account in another casino in the group and continue to play separately without any restrictions on the bonus or worry about terms.

If, as a player you are unsure of the best way to create an account so more than one user can be active, it is essential that you contact our support team who will give you the correct information on how to go about it. They are available 24/7 365 days a year and can assist you in any situation.

We are sorry that your first experience didn't go as planned, we are a fair casino and we stick by the terms and conditions that our casino offers. Unfortunately, on this occasion I am unable to do anything to overturn the decision of the casino this time.
User name
Any news?
User name
We send necessary info to the casino directly.

Manhattan Slots Casino Complaint Stats

Resolved 3 / 4
Avg. Amount $62
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

Manhattan Slots Casino Complaints

See all complaints for this casino
Undisclosed fees hitting bank on withdrawls AND deposits
Pure facts. Started the relationship with 150$ deposit.. withdrew 159.59$. Then made a deposit for 350$.. in this case simply withdrew 350$. Then deposited 450$.. withdrew 475.85. This is of course ridiculous to take more then I intend (34$ extra to GIVE THEM money.) They make the claim that their processors charge this and it's not disclosed on the site. As a matter of fact it says that deposits will be for unique amounts UNDER the deposit amount. Nevermind the fact that processor on 2nd deposit didn't charge and why not just use that processor if you care about your larger players.. Then it gets worse.. I win 1,101. They charge 25$ to process. Fine. Its disclosed. So I'm looking for 1,076$ to hit. Not going to happen, I receive 1,027.28. Another 54$.. my bank seperately charged me 15$ so non related. Again it's their processor. So to be clear.. 34$ undisclosed to give them 950$ and 54$ undisclosed to receive 1076$ ( something like 7 percent in the hole before you even walk in the door) ... They do credit the 34$ apologizing for me being overcharged.. they do nothing about the 54$ claiming that their intermediary (which they choose) isn't their fee and I'm out in the cold on it. (Now bare in mind they tell me they CANT send me a courier check so I really have no choice but to bank wire and get killed on fees) The story gets funnier.. I take the 34$ credit, rack it up to exactly 201$ and put in another withdraw request.. 25 to them to process.. should be 176 hitting.. guess what.. I get 131.57!!! (44 dollar fee in addition to 25$ disclosed fee) so yet another undisclosed fee, but instead of 5% like they fried me for on 1076$ now its 22%. (44 undisclosed on 176) I want winners to pay special attention to this model. It is essentially "We will pay you so that we aren't destroyed online in a way that effects our deposits, but instead we will completely cook you on disclosed and undisclosed fees that vary wildly (depending on the wind) from 5% to 22% on your withdrawls.. and we will remove more money from your bank (with the processors WE pick) when you're simply giving us money. If you catch it we will credit it back into your account where we can cook you again on the withdrawl side) Bottom line.. if you like being down 5%-22% on day 1 in ADDITION to their to their standard casino edge of who knows what then by all means play here.. I believe that the reason this isn't fully disclosed is because they clearly know that it will effect depositing levels.. Even just hitting my account more then my intended deposit is BAD... but 25+54 (7.6%) is insane on 1,101 withdrawl and 25+44 (34%) in insane on 201$... At best they pick bad processors, at worst they have an agreement with processors and share the overage. To satisfy my complaint I expect you to keep the 25 x 2 as its disclosed and wire to my checking account 98$ 7.6% undisclosed and 34% undisclosed. I am not interested in a credit going to my account where I have lack of faith that it won't be fee'd to death once again
Status unsolved Unresolved
$98