Requested permanent account closure

On October 15th I placed a redeemption for a gift card worth $45. I hit a bonus with the free coins they give you daily. Previously I had bought packages and I have used Google pay, which uses a different number than your card for protection. At the time of redeemtion they requested a picture of the card in file ending in a number that obviously doesn't belong to the psychical card but to the Google pay random number they generate. I sent the picture, explained I had paid with Google pay, even sent a picture of my bank statement were you can see the transactions for Realprize done in the past. Every day they reply with the same email, with no resolution, or any other options. I still have, besides the $45 gift card thats pending, $100 on coins to play. I need a resolution, I don't feel like they are listening and different people are replying that have no clue what Google pay does. I do not own a card ending with 4961

Casino closed my account after large winning I deposited 29.99 on casino and won 1,394 on casino games and was waiting on redemption for 4 days I wrote support and asked them if I wasn’t going to be paid out I would have to file a complaint so they closed my account after I sent a message to support asking where my redemption was , they should not have closed my account and kept all of my winnings after I have won fairly .

I submitted a request for redemption in the amount of $300.00 USD on the evening of June 27th. I have been a loyal and consistently paying customer with RealPrize for over 18 months. I have submitted and completed redemptions with them in the past (only 2 at this point in time) and have long since been fully verified. I have purchased coin packages via Skrill while playing on RealPrize 6-8 times. I am particularly referencing the times where I used Skrill as the payment method because this (Skrill) was also the option I elected to use for my redemptions. I use Skrill on a daily basis in three other online gaming platforms and not once have I ever had to wait more than 12-24 hours.
I have sent 14 emails in total to RealPrize, both to the payments department and the support department. Not once have I received anything approaching minimal decency in the form of a response. In regards to these 14 emails, I have received the automated response that goes out to anyone who contacts them and essentially gives you a number so that you can go to the back of the line and repeat the process all over again.
There hasn’t been one single occasion where I used my own money to purchase any one of the coin packages via Skrill referenced above, that it wasn’t received instantly by the casino. If they can accept my money in instantaneous fashion, then I refuse to wait another minute to receive my money from them with all things being considered. I have absolutely no semblance of a problem whatsoever in saying just how absurd this is. As a matter of fact, until I receive my payment, I will be coming back here and to every other public review forum to submit as many complaints as I am permitted to submit. This is ridiculous.
Had I received anything in the form of or anything approaching decency from this casino, I wouldn’t give this sort of thing a second of thought. As I said, however, that begins to change and become something else entirely when I continue to find myself in a situation where I am not at all being reciprocated for the money spent, the time and effort expended in detailing 14 emails, etc.
I just want standards to be applied across the board…and I do mean equally. I don’t quite understand what the disconnect is and why it’s even there to begin with. Do these companies/businesses just honestly not think that they should do things as commonplace as ensuring fairness to the customers who entrusted them with their own time and time again?
Please have my money sent to me. I genuinely am done with asking how high when these people say jump.

This is twice in 30 day period that they delay my redemption they say it is for safety and compliance check they just did the same thing last month.Now its been over five days and no redemption. I just received the latest email ten minutes ago stating It is still being processed. They did the same thing last month first they ask for a picture of the card that I've used since I started playing on there platform

Same copy and paste response from support. They are just delaying payment in hopes that I will cancel it and play through it.

Multiple emails with the same responses. Compliance and security checks etc. I have a verified Skrill account there is no excuse for
This. I will never deposit my money here again..

I’ve been unable to login to RealPrize for months now because it says my credentials are wrong when trying login. I know my credentials weren’t wrong but changed my password and saved it and went to login again and it still says my credentials are wrong again. I contacted customer support about this and they didn’t do anything and I’m still unable to login to my account. Below I have attached what it says when I try to login and also a screenshot of the email I sent to RealPrize support about still not being able to login without a reply from them.