Complaint #20 RealPrize Casino

Says my credentials to login are wrong

By Simon B.

1 year ago

I’ve been unable to login to RealPrize for months now because it says my credentials are wrong when trying login. I know my credentials weren’t wrong but changed my password and saved it and went to login again and it still says my credentials are wrong again. I contacted customer support about this and they didn’t do anything and I’m still unable to login to my account. Below I have attached what it says when I try to login and also a screenshot of the email I sent to RealPrize support about still not being able to login without a reply from them.

Disputed Casino RealPrize Casino

Reason Registration issues

Discussion

AskGamblers

• Support Team

1 year ago

Dear RealPrize Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

RealPrize Casino Complaint Stats

Resolved 2 / 14

Avg. Amount $1,337

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

RealPrize Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 2 out of 9 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

RealPrize Casino Complaints

See all complaints for this casino

Closed account and no redemption

Casino closed my account after large winning I deposited 29.99 on casino and won 1,394 on casino games and was waiting on redemption for 4 days I wrote support and asked them if I wasn’t going to be paid out I would have to file a complaint so they closed my account after I sent a message to support asking where my redemption was , they should not have closed my account and kept all of my winnings after I have won fairly .

Unresolved

$1,394

Help to receive payout

I submitted a request for redemption in the amount of $300.00 USD on the evening of June 27th. I have been a loyal and consistently paying customer with RealPrize for over 18 months. I have submitted and completed redemptions with them in the past (only 2 at this point in time) and have long since been fully verified. I have purchased coin packages via Skrill while playing on RealPrize 6-8 times. I am particularly referencing the times where I used Skrill as the payment method because this (Skrill) was also the option I elected to use for my redemptions. I use Skrill on a daily basis in three other online gaming platforms and not once have I ever had to wait more than 12-24 hours.
I have sent 14 emails in total to RealPrize, both to the payments department and the support department. Not once have I received anything approaching minimal decency in the form of a response. In regards to these 14 emails, I have received the automated response that goes out to anyone who contacts them and essentially gives you a number so that you can go to the back of the line and repeat the process all over again.
There hasn’t been one single occasion where I used my own money to purchase any one of the coin packages via Skrill referenced above, that it wasn’t received instantly by the casino. If they can accept my money in instantaneous fashion, then I refuse to wait another minute to receive my money from them with all things being considered. I have absolutely no semblance of a problem whatsoever in saying just how absurd this is. As a matter of fact, until I receive my payment, I will be coming back here and to every other public review forum to submit as many complaints as I am permitted to submit. This is ridiculous.
Had I received anything in the form of or anything approaching decency from this casino, I wouldn’t give this sort of thing a second of thought. As I said, however, that begins to change and become something else entirely when I continue to find myself in a situation where I am not at all being reciprocated for the money spent, the time and effort expended in detailing 14 emails, etc.
I just want standards to be applied across the board…and I do mean equally. I don’t quite understand what the disconnect is and why it’s even there to begin with. Do these companies/businesses just honestly not think that they should do things as commonplace as ensuring fairness to the customers who entrusted them with their own time and time again?
Please have my money sent to me. I genuinely am done with asking how high when these people say jump.

Unresolved

$300

Two weeks and no payment

It has been 14 days, and I have not received my payment.

I have successfully withdrawn many, many times with over 5 times more money.

It’s only $500 this time, but it has put me in a bad place.

I was very nice and understanding at first, but my last few emails haven’t been very nice.

I used to be a huge fan and supporter, but never again

Resolved

$500

Unnecessary delays

This is twice in 30 day period that they delay my redemption they say it is for safety and compliance check they just did the same thing last month.Now its been over five days and no redemption. I just received the latest email ten minutes ago stating It is still being processed. They did the same thing last month first they ask for a picture of the card that I've used since I started playing on there platform

Unresolved

$100

Still waiting Response is just generic and vague

Same copy and paste response from support. They are just delaying payment in hopes that I will cancel it and play through it.

Multiple emails with the same responses. Compliance and security checks etc. I have a verified Skrill account there is no excuse for
This. I will never deposit my money here again..

Unresolved

$639

No effort to complete cash outs

RealPrize is great, apart from the fact that they just hold your redemptions with no quick processing time.

I love their games and the deal offers. But you can have a pending redemption for days and still be able to cancel it because they don’t want to process it.

It’s been 4 days now, and it’s still just sitting there, no email updates or any movement whatsoever.

It’s frustrating because other casinos don’t seem to do this

Unresolved

When I email them they do not respond to me

I won $850.91 on February 14th 2026 I redeemed and so far my redemption has been pending. When I email them they do not respond to me there is no chat or anything to get a hold of them so I really don't know what to do anymore. Please help me. My user ID on the website is 6915021

Unresolved

$851

Lie and drag their feet hoping to not pay out

Dragging their feet paying my redemption.

They make some stupid excuse about having to go through security checks, which is a complete lie, hoping you cancel your redemption.

This is the same thing Lonestar does. However, I’m not gonna cancel it!!

They say one thing in their emails, saying they are working hard to get it redeemed, but that’s a complete lie!!

Resolved

$156

False claim and suspicious events and vip levels rewards

I am writing to express a formal complaint regarding highly questionable practices observed within VIP level program and, more critically, redemption process from real prize casino. My experience has led me to believe their operations are designed to mislead users and prevent legitimate payouts.

Manipulated VIP Leveling System

My primary concern centers on the integrity of your VIP point accumulation and reward structure. When progressing from Silver to Gold VIP status, I received a commendable $100 bonus. However, the subsequent journey from Gold to Rose level was remarkably different and highly suspicious.

Despite investing significantly more in purchasing packages to reach Rose status, the reward received was only $30—a stark decrease of over 70% compared to the previous tier. More alarming was the stagnation of my VIP progress. I was at 96% toward Rose level, and despite purchasing multiple $100 packages over an extended period, my progress remained at 96%. I spent approximately $800 over a week, engaging in gameplay with these purchases, yet the percentage did not move. It was only after this substantial additional expenditure that my status finally updated to Rose. This strongly suggests that VIP points are being artificially manipulated or withheld to compel users to spend excessive amounts to advance.

Failure to Process Redemptions and Deceptive Practices

The issues with your redemption process are even more severe and frankly, constitute a breach of trust.

I requested a redemption of $10,000 after hitting a jackpot. For an entire week following this request, there was no communication from the support team, nor any indication that the redemption was being processed. I made repeated attempts to contact support for an update, but received no response.

Frustrated by the prolonged delay and lack of communication, I unfortunately lost the funds while continuing to play. Remarkably, the very day I lost the $10,000 jackpot—nine days after my initial redemption request—I finally received an email from them. This email stated that "there was nothing to redeem." The timing of this response, only after my funds were depleted, is highly suspect and indicates a deliberate attempt to avoid payment by delaying redemptions and waiting for users to lose their winnings.

These experiences—the demonstrably unfair VIP point system designed to extract more money, coupled with the systematic failure to process legitimate redemptions and delayed communication—lead me to conclude that this platform's operational practices are untrustworthy and potentially fraudulent. Real prize casino

I am formally requesting an investigation into these matters. My intention is to ensure that their practices are exposed and to prevent other users from enduring similar unfair treatment.

Sincerely,

Unresolved

$10,000

Don't follow their own policies

I have a severe gambling addiction and in a moment of strength on 12/6/2024, I submitted request for permanent closure (will send their policy) of my account with them due to addiction. (Email will be sent to you) and it was granted.

I was repeatedly targeted by social media adds by this casino since then and my addiction started to take over again and I emailed them about reopening my account and to my surprise it was immediately reopened without question. I then mindlessly spent 2100.00 even when I was thousands of dollars ahead I could not stop or cash out until I lost every penny I had and couldn’t deposit anymore. My partner helped me write an email to them again telling them to permanently close my account and requesting refund for the purchases made last night for them removing the permanent ban the only tool I have available to stop me. They said they will respect my decision to close but refused refund stating their purchase policy. It seems they only enforce policies when it benefits them. I see from another complaint this isn’t the first time this has happened and seems predatory. I pray you can help me and warn others about these predatory actions of RealPrize. Thank you.

Unresolved

$2,100