RealPrize Refusing to Return Balance and Retaliatory Account Closure

RealPrize is great, apart from the fact that they just hold your redemptions with no quick processing time.

I love their games and the deal offers. But you can have a pending redemption for days and still be able to cancel it because they don’t want to process it.

It’s been 4 days now, and it’s still just sitting there, no email updates or any movement whatsoever.

It’s frustrating because other casinos don’t seem to do this

I won $850.91 on February 14th 2026 I redeemed and so far my redemption has been pending. When I email them they do not respond to me there is no chat or anything to get a hold of them so I really don't know what to do anymore. Please help me. My user ID on the website is 6915021

Dragging their feet paying my redemption.

They make some stupid excuse about having to go through security checks, which is a complete lie, hoping you cancel your redemption.

This is the same thing Lonestar does. However, I’m not gonna cancel it!!

They say one thing in their emails, saying they are working hard to get it redeemed, but that’s a complete lie!!

I am writing to express a formal complaint regarding highly questionable practices observed within VIP level program and, more critically, redemption process from real prize casino. My experience has led me to believe their operations are designed to mislead users and prevent legitimate payouts.

Manipulated VIP Leveling System

My primary concern centers on the integrity of your VIP point accumulation and reward structure. When progressing from Silver to Gold VIP status, I received a commendable $100 bonus. However, the subsequent journey from Gold to Rose level was remarkably different and highly suspicious.

Despite investing significantly more in purchasing packages to reach Rose status, the reward received was only $30—a stark decrease of over 70% compared to the previous tier. More alarming was the stagnation of my VIP progress. I was at 96% toward Rose level, and despite purchasing multiple $100 packages over an extended period, my progress remained at 96%. I spent approximately $800 over a week, engaging in gameplay with these purchases, yet the percentage did not move. It was only after this substantial additional expenditure that my status finally updated to Rose. This strongly suggests that VIP points are being artificially manipulated or withheld to compel users to spend excessive amounts to advance.

Failure to Process Redemptions and Deceptive Practices

The issues with your redemption process are even more severe and frankly, constitute a breach of trust.

I requested a redemption of $10,000 after hitting a jackpot. For an entire week following this request, there was no communication from the support team, nor any indication that the redemption was being processed. I made repeated attempts to contact support for an update, but received no response.

Frustrated by the prolonged delay and lack of communication, I unfortunately lost the funds while continuing to play. Remarkably, the very day I lost the $10,000 jackpot—nine days after my initial redemption request—I finally received an email from them. This email stated that "there was nothing to redeem." The timing of this response, only after my funds were depleted, is highly suspect and indicates a deliberate attempt to avoid payment by delaying redemptions and waiting for users to lose their winnings.

These experiences—the demonstrably unfair VIP point system designed to extract more money, coupled with the systematic failure to process legitimate redemptions and delayed communication—lead me to conclude that this platform's operational practices are untrustworthy and potentially fraudulent. Real prize casino

I am formally requesting an investigation into these matters. My intention is to ensure that their practices are exposed and to prevent other users from enduring similar unfair treatment.

Sincerely,

For only $100 I completed card verification they responded fast and prompt now after verifying and waiting for my redemption to debit card it still has not been approved and they have stopped replying. I would like my little $100 redemption and or a reply from realprize at least they will act good at first but they have done it to others.

According to RealPrize policies, requesting a permanent account closure, results in account being closed and it cannot be reactivated.

Therefore, I emailed support and requested a permanent account closure. acknowledged that I understood that my account could not be reactivated. Two months later, I received an email from RealPrize, stating that I had a high account balance in my account and to reply with reactivate to utilize my funds. While suspicious, I replied with reactivate, as I was unable to otherwise know how much of a balance I had. I did email and state that I didn't leave a balance, however, that email was ignored. RealPrize failed to uphold their policy on protecting their players. The casino did in fact break its own rules and I would like for this issue to be resolved. I am also requesting a refund for deposits made after March 20, 2024 & to have my account be permanently closed. I have proof of all interactions with this casino and I can gladly supply additional proof if needed. It is clear that RealPrize intentionally failed me and was dishonest about a high balance being in my account as a way to coerce me into reactivating.