RealPrize Casino - Don't follow their own policies

I have a severe gambling addiction and in a moment of strength on 12/6/2024, I submitted request for permanent closure (will send their policy) of my account with them due to addiction. (Email will be sent to you) and it was granted.

I was repeatedly targeted by social media adds by this casino since then and my addiction started to take over again and I emailed them about reopening my account and to my surprise it was immediately reopened without question. I then mindlessly spent 2100.00 even when I was thousands of dollars ahead I could not stop or cash out until I lost every penny I had and couldn’t deposit anymore. My partner helped me write an email to them again telling them to permanently close my account and requesting refund for the purchases made last night for them removing the permanent ban the only tool I have available to stop me. They said they will respect my decision to close but refused refund stating their purchase policy. It seems they only enforce policies when it benefits them. I see from another complaint this isn’t the first time this has happened and seems predatory. I pray you can help me and warn others about these predatory actions of RealPrize. Thank you.