1. I asked the casino for withdraw of € 250
2. I was told that I would be contacted by e-mail to send the identity card, no one contact me regarding my withdrawal, I even don't know where to send my documents.
3. There are no response via live chat or email
4. Only once I had the pleasure of talk with chat and they told me that they would send an email to proceed with sending the document but I never did. My problem is that I don't know what I need to do so my money can be process to my account. I see that there is two cases at AskGamblers that are similar as mine