Hopa Casino - Delaying process of payout, not happy

Hi,

I'd like to make a compliant about Hopa, on the delay of a payout. The terms stated 48hrs for pending requests, on which it asked me to send documents which i did.

Still no progress with my payout, and I requested it on 9/4/18. Not even an update email or anything. I did go onto live chat, and the representatives were fantastic, great customer service, however I am getting different replies when I ask for an update. One rep told me I would receive an email yesterday regarding payout, another told me sorry there has been a back log with documents. Not sure what's going on at all.

I understand it's a long process for all involved, however when they are saying my docs havnt even been looked at yet is really off putting and irritating.

As a newcomer to Hopa, it's a great games site, brilliant bonus and excellent customer service, however the process of payout and the lack of communication is awful.

Not put me off Hopa fully as when I get my payout I will be contributing some of my winnings back into the company, however I'm quiet furious for the fact that payment is taking so long. It's been pending for 4 days now, and still nothing... Not including the other 3-5 days for it to reach the bank once it's been processed.

I'd like to keep my custom with Hopa, but this is letting them down each time another day passes.

Thanks