What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Hopa Casino - Delaying process of payout, not happy

RESOLVED
Complaint Info
Disputed casino Hopa Casino
Reason Delayed payment
Amount £ 1850
Dylanjcampbell United Kingdom Message
Posted on April 16, 2018

Hi,

I'd like to make a compliant about Hopa, on the delay of a payout. The terms stated 48hrs for pending requests, on which it asked me to send documents which i did.

Still no progress with my payout, and I requested it on 9/4/18. Not even an update email or anything. I did go onto live chat, and the representatives were fantastic, great customer service, however I am getting different replies when I ask for an update. One rep told me I would receive an email yesterday regarding payout, another told me sorry there has been a back log with documents. Not sure what's going on at all.

I understand it's a long process for all involved, however when they are saying my docs havnt even been looked at yet is really off putting and irritating.

As a newcomer to Hopa, it's a great games site, brilliant bonus and excellent customer service, however the process of payout and the lack of communication is awful.

Not put me off Hopa fully as when I get my payout I will be contributing some of my winnings back into the company, however I'm quiet furious for the fact that payment is taking so long. It's been pending for 4 days now, and still nothing... Not including the other 3-5 days for it to reach the bank once it's been processed.

I'd like to keep my custom with Hopa, but this is letting them down each time another day passes.

Thanks

AskGamblers
Posted on April 16, 2018

Dear @Dylanjcampbell,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on April 16, 2018

Dear Dylan,

Thanks for your email,
I am checking right now your case and get back to you with updates

Regards
Hopa Team

Dylanjcampbell United Kingdom Message
Posted on April 16, 2018

Thanks for getting back to me. I got an email confirming that it had now been processed today (16/04/2018) and should take 3-5 days to reach the bank. I will give an update of this once it reaches the bank. The amount I wanted to withdraw was £1850. Hope there are no further issues and I can restore my custom with Hopa and continue to enjoy the site.

Thanks again to both Hopa and askgamblers for resolving this.

Posted on April 17, 2018

Hey Dylan,

We wish you some great shopping sessions and plenty of BIG WINS

Good luck :)

AskGamblers
Posted on April 21, 2018

Dear @Dylanjcampbell,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy