Winbig 21 Casino - Asking me to deposit to get paid?!

posted on March 4, 2015.

good morning. sorry for my bad english.

i m italian. i have a problem with winbig21 casino. i hope someone can help me becouse it s really bad what they are doing.

in last of december i won....1650 and they ask me ....we pay only if you deposit......i did....and i wian again. so i had 1650 in pending withdraw and 1900 in cashier page.

after 60 days!!!! 60 days!!! they pay me first pending withdraw.

i have other 1900 there in processing. they ask me. deposit 220 and we pay. i did!......i wait and they don t pay.

so in chat they say. we discuss with finance team. you have to deposit other 230....and we pay but now s a ramson...every time.

from last of we arrived march. and they continue to ask me to deposit...and only if i deposit a big amount finance team will pay me.

i think this is no correct. so i ask you to verify this situation.

thank you.

best regard

posted on March 8, 2015.

Dear @galdiator,
Any update considering this complaint? Thank you.

posted on March 8, 2015.

Until now. I don t have any update....and i hav n t received s from december that i wait....i hope we solve this question. Every time that i try to speak or din t answer anyone or they say me always same thing.
Conract us tomorrow
Finance team is not available
Technical issue

Thanks a lot

posted on March 23, 2015.

This case has been reopened upon player’s request and we would like to give it one last chance for a successful resolution.

posted on March 23, 2015.

i have no good news. i am waiting my money .....they always say me . tomorrow we pay tomorrow we pay. etc etc.
now they block my chat too.
it s really a bad situation. i try to speak with them always find an agreement.

but they always joke with me.

posted on March 24, 2015.

today my chat with winbig21 casino is always blocked. i hope i will find an agreement with them. usually they are always kind. and i don t understand why they are not payng my winning.

it s really not correct what is happening to me.

i wait.