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Prism Casino - 100 USD withdrawal delayed

Complaint Info
Disputed casino Prism Casino
Reason Delayed payment
Amount $ 100
passingatwa Austria
Posted on May 28, 2020

Hello. After i saw several complaint about the casino withdrawal policy i decided to tryout to make a complaint.

So basically i won 100$ on prism casino my documents were approved at 08/05 and 12/05 my withdrawal was approved as well.(that means my wire details were fine, everything were fine.

So they said its gonna be 7-10 working days until its gonna be sent, which is over like a couple days now, they blocked me 4 days ago from chat, and theyre not responding to emails as well. Before that, always the same answer came : "dont worry about your withdrawal, you will get it. Looks like theyre spinning the circle with a freakin copy paste all day long, except to payout the client

Cant wait to get resolved. Regards

Posted on June 1, 2020

Hi Zsolt--

I apologize for the frustration you've experienced with this.

You'll be pleased to know that your payment w/as sent to our processor, Friday: 5/29 Paid $100 + no Service Fee for transaction #110874526. I would expect you'll find the funds pin your account towards the end of this week.

I wish you all the best,


passingatwa Austria
Posted on June 1, 2020

Hi Tawni.

Thx for the good news, cant wait until the funds arrive.
Im sorry to the have to tell you but a bit odd after i posting here, im able to chat again, and my funds are sent right after the day that im making the complaint.
@askgamblers thx for the help, please let it ticket open, until my funds arrive.

Have a good one.

passingatwa Austria
Posted on June 5, 2020

still waiting for the payment to arrive.

passingatwa Austria
Posted on June 5, 2020

The funds just arrived, thx for both of your help.
Pls @askgamblers feel free to close the ticket as resolved

Posted on June 5, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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