Thank you for your correspondence regarding your account.
I apologise that you experienced a delay in your response regarding closing your account. We contacted you to advise that your account had been temporarily locked due to several failed log in attempts - this is of course for security reasons.
I can confirm that you were unable to withdraw your funds as your account had not been verified. To verify an account we require the following documents:
Proof of Address document is that this ideally needs to be either a bank or credit card statement or household utility bill The following list is a reminder as to what we need to see on the document as well;
1. Your full Name
2. Your full address
3. Date (within 3 months)
4. The company name (logo at the top of the letter)
Photographic ID: This needs to be either a Passport, Driving Licence (front & back of photo card licence) UK photo Citizencard (front & back of card,) or National ID card (front and back of card).
We need to see the full document including any numbers around the perimeters and at the bottom of the page. If sending a valid passport scanned image, please open up fully the photo page to also include the page above the photo page, as this includes important security details for verification.
In line with UK Regulations, we are unable to process withdrawals until these documents have been received and verified.
I have reviewed your account and can see since contacting us you have played through your funds, unfortunately you have no withdrawable balance.
I apologise that you were unable to contact a member of Customer Services via the Live Chat facility, this is something we will shortly be introducing to all Guests and Players on PowerSpins.com.
If I can be of further assistance then please do not hesitate to contact me via [email protected]
Customer Service Manager