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Power Spins Casino - Account closed & money confiscated due to previous Self-Exclusion with BGO, refused to refund deposits

RESOLVED
Complaint Info
Disputed casino Power Spins Casino
Reason Refund declined
Amount £ 140
Randalstown8 United Kingdom Message
Posted on June 12, 2017

I joined the new site powerspins. I deposited a total of £140. I withdrew money and the next day i went on i was unable to log in. I emailed and they explained that it was a BGO site which i was unaware of. As i self excluded from BGO they have said they have confiscated my money. I understand winnings being confiscated but a refund of deposit would be required as i was unaware of it being a BGO site. I deposited 7 x£20

Randalstown8 United Kingdom
Posted on June 12, 2017

Complaint resolved

AskGamblers
Posted on June 12, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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