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Power Spins Casino - Not paying winnings or refunding deposit

RESOLVED
posted on February 5, 2018.

I self excluded from bgo after xmass.after losing alot on money so on fri 2nd Feb I came into money again and looked up non wagering sites and came across power spins casino so I joined and deposited over £250 pound in my session playing and won £3000 pound so I withdrew it .then on sat 3rd Feb I went onto my account again to find I couldn't get into it I rang up customer services and they told me they was bgo sister site which I didn't know as my eye s struggle seing small print and that the self exclusion also goes for power spins casino. I then had a email from customer services telling me they wasn't paying out my winnings or giving me a refund as I broke the rules .thet told me the computer didn't pick it up wen I signed up but wen staff started work they spotted i was exclude but taken £250 pound of my money in deposit and not refunding me or paying my winnings .I was totally unaware that they was run by the same company as I carry read small printed writing .now I'm out of pocket and being ignored by customer service saying they wasn't paying anything I think it wrong how they take my money one nite then exclude me from there sister site b4 my withdrawal or refund was made .I've spent a good few thousand gambling with bgo and had enough of loosing so that's why I self exclude myself .I felt lucky on fri so thought I'd try another site see if i was lucky but then finding out they took my money deposit I did and nothing even tho I won £3000 and requested the withdrawal. Is there anything I can do to get a compromise with them to get my money or sum money back ??? Thanks ric

posted on February 5, 2018.

Hello Ric,

I can confirm your correspondence is currently with the Deputy Head of Customer Services, please allow for Power Spins to respond to your Complaint in line with our escalation policy. This can be found in our Terms & Conditions, under 'When Things Don't Go Right'.

Regards,
Rebcca
Power Spins Customer Support

posted on February 6, 2018.

Hi I've had a email from bgo powerspins to say they paying my deposit money back as a good will gester but my £3000 winnings there voiding so they have told me it's being processed back to my account my deposit I spent with them.

posted on February 6, 2018.

Hello Ric,

As you have permanently Self Excluded on your bgo account, we have refunded your deposits. However, your winnings have been voided.

Kind regards,
Rebecca
Power Spins Customer Support

AskGamblers
posted on February 6, 2018.

Dear @Ricbrads43,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Power Spins Casino complaints

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  • 2 days avg response
  • 5 days avg complaint life
  • 462 USD avg amount

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