Hello - this evening I signed up to PPC.
I was depositing quite heavily, and then they approached me for a bonus.
I declined at first, so they tried again - I did not respond.
I then was in significant profit, and went to cash out - I was told I had a bonus still active.
Consequently, I went to the live help, and they claimed I had accepted the bonus.
They falsified the transcript - adding two lines by me, that never occurred.
I was so unbelievably shocked.
They even used the fact I deposited twice (by accident) in the help chat. If the time stamps were shown, it would be clear that these were done well before the supposed chat lines were added:
(I have replaced my name with "ME")
Skyler : Hi there ME
Skyler : I would really like to work out a bonus for you before you make your next deposit.
Skyler : Can we maybe do that for you quickly?
Skyler : Yes?
ME : ok how much?
ME : and is it free to use?
ME : or restricted
Skyler : Well, here's what I'm thinking ME - how about we get you registered with one of our sister casino 'Euro Palace' where If/when you Deposit say 1500 now with me - you could max your first deposit bonus then I will throw in a rounded off 1500 bonus and you will play with 3000 + I will immediately give you 2500 loyalty points + 100 FREE spins that no other player is getting -:) How is that to get you started?
Skyler : I'm sure that can/will make a difference in your play, yes?
ME : its ok im good
ME : i think im done shortly
Skyler : Oh ok, just thought we could get something a little EXTRA for you .
Skyler : ..before you go, do you think i could check something for on here?
ME : ok
Skyler : Great, please hold
Skyler : Ok ME, I'm sure you would agree that when you make another deposit of 1000 will not go to waste when I give you an additional 575 bonus + those 100 FREE spins to use, rite?
Skyler : How does that sound?
.........THIS IS WHERE I DID NOT RESPOND - BELOW IS WHAT THE SUPPORT CLAIM I SAID - NEVER TYPED ANOTHER WORD!!
ME : ok deposit in
Skyler : FUNTASTIC!!!
Skyler : Hold on ME, I thought we were doing a 1000 deposit for that loveky bonus I promised
ME : sory about that doing another 500
Player no longer available.
I then requested a copy of both transcripts - help chat, and bonus invitation.
The formats were different, and the help chat had a time stamp - every line!, whereas the bonus one did not... The agent simply added and faked my words. I had deposited over 4k GBP, and had over 6k in my cash. I was forced to try and play the bonus, and subsequently lost the money - which is less important, but highly annoying.
Never in all my years have I ever seen anything like this.
I have complained to Malta LTA regulator, submitted the two transcripts, one with times, one without to show inconsistency.
It is the most abhorrent behaviour I have ever seen from an online casino, and in my eyes counts as theft.
Please let me know if you can help, as currently I am out of pocket, and lost all faith in these companies.
Surely they keep un-tampered records.
I am genuinely considering legal action
Any advice would be greatly appreciated.
For now I advise everyone to be very careful with this site and Fortune Lounger group.