I made a deposit via visa and met the wagering requirements. The casino informed me when cashing out that they don't allow visa withdrawals due to an issue from their end. I was asked to make a deposit with another payment method and verify it. They also added that I won't be subject to wagering requirements for the second deposit. After several hours of conversation they came back with I must wager the second deposit.
Customer support does not seem To be aware of this email and I had to send them a screenshot. They keep cancelling my withdrawals for no reason. This has cost me hours of time dealing with support.
I'm attaching the screenshot. I'm fully verified as well. That also took a lot of back and forth which is unnecessary.