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Skycrown Casino - Hard time cashing out and KYCs EUR235


Complaint Info

Disputed casino

Skycrown Casino


€ 235

Posted on September 19, 2022

I made a deposit via visa and met the wagering requirements. The casino informed me when cashing out that they don't allow visa withdrawals due to an issue from their end. I was asked to make a deposit with another payment method and verify it. They also added that I won't be subject to wagering requirements for the second deposit. After several hours of conversation they came back with I must wager the second deposit.

Customer support does not seem To be aware of this email and I had to send them a screenshot. They keep cancelling my withdrawals for no reason. This has cost me hours of time dealing with support.

I'm attaching the screenshot. I'm fully verified as well. That also took a lot of back and forth which is unnecessary.

Posted on September 20, 2022

Dear Meh5555 and AskGamblers Team,

We would like to share good news regarding this case with you.

We have already figured out the situation and did everything to help the player. So, we would like to elaborate on this case.

Unfortunately, Credit Card is unavailable territorially for withdrawals in the player's country. For a successful withdrawal, we recommended that the player use one of the following alternatives: Skrill, Neteller or MiFinity.

To date, player's cashout has already been confirmed on our part, and the funds must have been credited to his Mifinity account.

Summing up, we hope for your understanding and fairness, and we would be thankful if this complaint could be resolved at your earliest convenience.

If you require any additional information regarding this case, please, feel free to ask.

Thank you for partnership in advance!

Best Regards,
SkyCrown casino support team

Posted on September 20, 2022

Dear @Meh5555,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on September 21, 2022

I would also like to elaborate on what they said. They were pushing me to make another deposit via Skrill and Neteller. There are plenty of options to make a deposit but not for cashing out. For cashing out the only FIAT withdrawal method available was Mifinity, so Skrill and Neteller weren't viable options. I opted for Mifinity and they started coming up with all types of excuses including having to wager my deposit. It took me hours upon hours with customer support repeating the same stuff and them finding loopholes and copying and pasting from their terms. The last message I sent them was copying their own terms where it says Visa withdrawals are allowed as long as you made a Visa deposit. Some even asked me to screenshot the email where it said they don't allow Visa withdrawals. This is not a territorial issue. Malta is not greylisted.

Eventually, they paid out, but the money came from Dama N.V. from which I'm officially self-excluded so that is also concerning for me.

Posted on September 21, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.