I have roughly £2500 in my ladbrokes account. £1000 of this I requested to withdraw about 10 days ago. I was asked for full documents and a description of my casino play on a certain date, I was asked this 3 times and I gave it to them 3 times. They said the documents are accepted and they are waiting for the relevant department to get back to me but they have been saying this for over a week now and are fobbing me off.
My account is now frozen, so I can;t even login, I called yesterday and they said it should be resolved in a few hours, it wasn't and I emailed and they told me a few more days which is what they told me last week.
I have a feeling this will go on for weeks If I do not take all the available action I can take. I want an immediate resolution to this, very disappointed in them as I have had no problems for years with them before this.