Ag Awards
Notifications
Login
en

Ladbrokes Casino - Pending payment over 7 days

UNRESOLVED
Complaint Info
Disputed casino Ladbrokes Casino
Reason Delayed payment
Amount £ 210
nightfox United Kingdom Message
Posted on December 14, 2016

Hi there I like askgamblers to help me on the matter I have a pending amount of £210.00 on Ladbrokes casino at this time its now a 7 days I have sent my ID for my account and got a email from there support verified in accordance with our security procedures and your account has been updated accordingly this was the same day as the withdraw date I have being on live chat and told I have to wait 10 more days longer on there withdraw timetable it says 3-6 Business days I have never had a casino to wait longer on pending than this I did make a deposit of the amount £10 on the account there have all by bank details from the deposit I just don't understand there withdraw scale times is slow

nightfox United Kingdom Message
Posted on December 14, 2016

please note my id for the account was clear on the same day as the withdraw verified in accordance with our security procedures I have add the email in this complaint to show I was verified fully I have removed username on the account email for sensitive information due to the account

nightfox United Kingdom Message
Posted on December 16, 2016

No reply from here Ladbrokes casino was in live chat on Wednesday told this be out of pending still nothing so I thought I give helpline a ring today I was told my ID on the account was clear I just need to wait longer its now 11 days pending withdraw account is verified I just don't see what going on Ladbrokes please sort this out its Christmas

nightfox United Kingdom Message
Posted on December 18, 2016

update on the account I did check my account on the casino 18th and there was a withdraw on the amount of £60.00 only missing the amount £150.00 I did call the casino and was told because I had taken £10 free bonus on the account can only have the amount of £60 only the rest in void if this is the case then I have £40 missing in total £100 payout I have a screen shot below of the terms there was a case open on askgamblers by egrewcock6 posted on July 15, 2016 and won the amount of £110 in free spin its states the maximum winnings that will be paid out resulting from a free bonus even free spins will be £100 so how can my case the payout only £60 instead of £100 your breaking your own terms ( terms & Conditions state This promotion is available once to first-time registrants to Ladbrokes Casino, Live Casino or Slots only. The bonus will be issued automatically upon registration completion of a real money account. The wagering requirements for this bonus are thirty times (30x) the bonus amount and must be met within 30 days. The maximum winnings that will be paid out resulting from a free bonus (or free spins) will be £100. The bonus amount issued to the account for this offer may not be withdrawn under any circumstances. For any query related to this offer, please email Ladbrokes casino These Terms and Conditions are in addition to our general bonus)

nightfox United Kingdom Message
Posted on December 22, 2016

No update from ladbrokes Casino nothing not even a email and no replys from here support on this casino is zero they just don't care about paying out its not just me check other reviews my advise on ladbrokes just stay away

Ladbrokes Casino Complaints

  • 18 of 37 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 2,564 USD avg amount

Have trouble with Ladbrokes Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy