Total Gold Casino - A refund promised, but delayed

stevenhp United Kingdom
posted on April 20, 2015.

Long story short:

I have previously self-excluded with Cassava Enterprises.

I signed up and stupidly gambled (and lost £3,500).

After a complaint they agree that while we were both in error, they would refund the £3,500 if I were to send in a copy of my driving licence (done) and print/sign the attached disclaimer.

However, there was no attached disclaimer. I keep asking them to re-send it, but they keep telling me they have already sent it (they have not) instead of actually re-sending it!

so, to summarize, I have been promised the refund due (£3,500) but they are demanding I print/sign a form they haven't even sent me... :/

I simply request they either do the refund that was promised; or send me the document that they wish me to sign so the refund can be processed!

stevenhp United Kingdom
posted on April 22, 2015.

Disclaimer recieved.

Complaint resolved.

posted on April 23, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.