I wagered only a small amount and won £50.00, made a withdrawal which is took 48 hrs to go from pending to waiting.
I saw an email stating I need to send in documentation, surely if there is an issue with confirming age or i.d then no further deposits should be allowed, which was not the case.
Any ways I had send in my passport , which they say was chopped to which I was actually holding it, and a copy of a ulitiy bill.
The next day I get an email saying now they want my card emailed to them, the debit card is very old and not ledge-able in anyway, I have sent this over now to be told I need to wait 72 hrs plus another 5*-7 days.
I have never had any problems with any other company and for such a small amount I do not see what the fuss is about.
They are quick to take 5 card payments from me but when I want to withdrawal there are barriers everywhere, do not use avoid.
I have asked for the account to be closed and it seems to be throwing money down the drain with no change of getting it back.