Grand Reef Casino - Payment of 472.66 not processed after 50 days

I ordered my withdrawal on March 20. All my documents were received and approved and casino assured me I will be paid soon. I contacted them multiple times and they always say it was escalated and will be processed ASAP, but it still is not processed.

The complaint is reopened upon casino's request.

Hi there,

Your withdrawal has been processed and you should receive your winnings within the next 24-48 hours.

Kind regards,
Grand Reef Casino

Not sure if it is a new complaint or you would reopen the my prior one. What happened was Grand Reef casino assured me that money was sent to my bank account and I should receive it soon. So I waited and waited to confirm it here. The money was not coming in so I had nothing to write. As of now still no money received.

Hi there,

We will investigate this urgently and post feedback here as soon as possible.

Thanks,
Grand Reef Casino

Any update?

Dear @Grand Reef Casino,
Any update considering this complaint? Thank you.

Hi. I received the wire transfer yesterday (June 2, 2014).