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Hopa Casino - Payment delay

REJECTED
Complaint Info
Disputed casino Hopa Casino
Reason Delayed payment
Amount € 460
Posted on July 5, 2018

I have requested for a cash out of 460 5 days ago and it’s still showing pending, I have emailed twice and went on their live chat and nothing. It’s very disappointing especially that I started to like their website and app and started to recommend it to people. I would like to know the way forward and if I’ll continue to use their services

Posted on July 5, 2018

Hey Ibraibo30,

We sent you an email 3 days ago, asking for the copy the card you deposited with.
On the email we sent you, you have the direct link to upload the document requested.

As soon as we receive it, we will process the payment.

Best Regards
Hopa Team

AskGamblers
Posted on July 7, 2018

Dear @Ibraibo30,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

AskGamblers
Posted on July 10, 2018

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

AskGamblers
Posted on August 26, 2020

Unfortunately, you failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that you did not do regrettably. The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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