Hi ~ I joined Slots and Games at 21.45 on the 13th January 2012 and enjoyed 4 and half hours of play, During this time, I made 4 seperate deposits totalling £80.00. When I had finished playing, I was £275.00 in credit!
The following day, I logged on to withdraw some of my winnings and to continue playing with the balance. However, when I tried to log in, I received an error code 200 and couldn't access the games. I contacted live help who advised me that as I had self excuded from an associated site, this account was temporarily disabled and I should contact their support team for assistance.
I duly sent them an email and they advised the same as the live help, only adding that if I cancelled the self exclusion, they would re-activate my account ~ however when I asked them the name of the site, they wouldn't tell me but said that they would escalate my enquiry for me.
It is now the 25th January and despite me sending them several emails to enquire what is happening, I keep being told that they are waiting for thier team to respond with relevant information ~ but they won't tell me what information.
I have told them that as they let me play for 4 and half hours, accepted 4 seperate deposits, I feel that I have been tricked into losing £80.00 without any fair chance of receiving my money back ~ in short, theft.
I don't know what else to do.