Bovada Casino - Been Overcharged

posted on December 26, 2015.

I will keep this simple. I made 5 deposits with bovada in the amount of $64.14. When these transactions are processed through my bank the debited amount is around $67.43 including their fees. I am also charged an international transaction fee by my bank which is about $2.00 per transaction. Bovada debited my bank account 8 times for the 5 transactions. I was also charged an overdraft fee because of their errors. In total bovada took about $245 that doesn't belong to them. You can clearly look at my documents and see this is a fact, and they admit that it happened. It's has been one week since bovada admitted their errors and I still haven't received any attempt to be refunded.

posted on December 28, 2015.

We have deleted the attached document from the player's post because it contained personal and sensitive information.

posted on December 29, 2015.


A review of your account indicates that this matter has been escalated to our Deposits Team. We have reached out to them once again for an update. Due to the sensitivity of your concern, we’d prefer to have this conversation with you directly and a member of our team will be reaching out to you later this afternoon.

We appreciate your patience and understanding.


Bovada Service

posted on December 30, 2015.

Bovada did contact me yesterday in reference to the the charges debited from my bank account. I spoke to Shawn who was very professional and courteous. He stated he would contact the deposits team and give me a call back. Upon checking my Bovada account today there is a $180 credit. It's not quite the $240 that it actually costed me due to MasterCard fees and international fees charged by my bank, but I'm definitely happy to get the $180. Thanks Shawn and Bovada for correcting the errors. You can consider this matter closed.

posted on December 31, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.