I made a deposit of 50euro without any bonus! I dont use bonuses anymore because of all the T&C. Started playing and ended at 900euro, made a withdraw with banktransfer, after a couple of days waiting i got my money sent to skrill, only recived the amount of 500euro.
Contacted the support regarding this issues. Tought that maby the other 400euro will be sent to my bank. Got the answer from the chatt support that there was a "note" on my withdraw that I have used the 400% deposit bonus, and that the other 400euro is not possible to withdraw due to T&C for the bonus.
I dident use any bonus. And its not possible for me to use the 400% bonus when i make a deposit of 50euro because the max deposit with that bonus is 40euro. Its not possible to select that bonus when you are making a deposit. Only made a deposit of 50euro with my skrill account and i choosed "no bonus"
On the picture you can see my deposit (my only deposite made on this site) and its on 50euro. On the other picture you can see the bonuses avaible if you make a deposit, and or there site the "bonus terms" says "1.1 Welcome bonus
The welcome bonus is only available for new players with a unique account.
The desired welcome bonus can be chosen from the time of registration, the available bonuses may change.
A welcome bonus may only be claimed once.
The welcome bonus is bound by minimum bet conditions, details of which can be found below."
And there you go! I did not make a deposit with a 400% bonus. I did not use 100% or 30% or anything. I selected NO BONUS and i should recive all my winnings.