Payment delayed for over a month

Gosh, I took a no deposit bonus and won €100, and wanted to withdraw it, so I deposited first with my MasterCard card €25, after that I realized, that though they accept MasterCard to deposit but doesn't accept to withdraw, so I had to make a deposit again in amount of €25 with my Visa card. The support requered my documents, that I sent in January, and made a withdrawal request. Though in the cashier they write that withdrawals are reversable for the first 24 hours, it was still for 6 more days. I made a request on 6th February again, then I was asked to send my documents again, and had to accept a phone call from the casino again. First I was told, that my winning will hit my account on 19th February, then on 26th February, it's still reversable, and still didn't get it. I was tld that somebody from the financial department will contact me via email, but nobody never contacted me, they should have contact me until Friday, but they didn't.They keep apology, but they don't really seem to do anything for me to receive my winning. Please help me get my winning! My username is < removed > at the casino. Thanks!