I would like to file a complaint towards Campeonbet casino. I tried to settle this via management of Campeonbet but they are not tempting to help me out or to provide me with a definitive answer regarding this situation.
As you can see from my chat conversation (which is attached) I asked them to close my account permanently due to a gambling problem. In my opinion the chat operator was not very helpful at all and she looks a bit annoyed due to the fact that I had not deposited before. Strange reaction considering I just told them that I have a gambling addiction. But anyway, a week later (on june 27) I talked to the chat operators again and my account got activated within a minute. Only this time I deposited over 1200 EUR because I can not control my gambling and that is the main reason I ask for a permanent account closure.
So I contacted support and asked them why they re-opened my account and if I could see the log files. Management responded that they would not provide me with the conversations because of the GDPR rules. I managed to retrieve them via the the Ticketing desk. But not a single response in regarding to how this could have happened. In my opinion, they either did not help me get self-excluded properly or they willingly re-opened my account. Based on the chat conversation they should have helped me better because it is a huge step to admit and try to protect yourself by self-excluding your accounts. If my account was not self-excluded for whatever reason, then they did not helped me out properly to get this self-exclusion active (and this should be the case, since I told them that I am addicted and wanting to self-exclude).
To be honest, I don't think it is not fair how it went down and for some reason my account got re-opened very quickly. Therefore I pleading to see my deposits returned to me, based on the fact that I told them that I am addicted and that they let me play, knowingly that I have a gambling addiction.
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