Ag Awards

Spartan Slots Casino - Non payment over ridiculous reason

Complaint Info
Disputed casino Spartan Slots Casino
Reason Bonus terms violation
Amount € 870
Posted on July 20, 2015

A bit ago I played at Spartan slots casino in good faith. I deposited approx. 27 euros and got it up to about 870. The casino declined to pay me first they said my bets were over the 6 dollar limit. This is ridiculous all I did was when I went to war I accepted the war and placed another 6 dollars. The original bet was still less than 6 dollars. This was done a few times and hardly affected the outcome. Its like a blackjack table if the max bet is 100..and you wanted to double down and bet another 100 no casino would decline you this extra bet. As the original bet was on or below the maximum. It was a clear way of them not paying me. Then I even got the 27 back without the bonus and get it up to 90 and requested a withdrawal. Even without a bonus they said I bet more than the 6 dollar minimum. Which is ridiculous. Then they went on to say I misused the bonus and closed the acct. I DID NOT MISUSE THE bonus !!!!All I simply played was war and a treasure slot game all original bets under 6 dollars until I finished the rollover. I never misused the bonus. How could I have. It was their blatent way of not paying me. I need your help to get the 870 euros I deserve. I played completely fairly not only to their rules but the bonus as well. Not paying me over this has been a slap to my face especially after making many deposits in good faith with their casinos and never misusing the bonus

Posted on July 20, 2015


Thanks for your message, please can you advise when this happened I can see your account has been closed since 2014


Posted on July 20, 2015

It was the same time my account was closed due to the above rip off

Posted on July 21, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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