Jackpot247 Casino - Non payment of 2000 GBP

posted on January 10, 2016.

I am writing to complain about this website as they are not paying me the money they owe, they have me jumping through hoops and I have done everything they say yet they still won't verify my account and deal with my withdrawal of £2,000. I have sent everything they have asked for in post and email and they just keep lying about not receiving my posted document and also coincidentally they are claiming issues with there inbox now. It sounds like a scam but I have deposited over a thousand pounds into this company, if they were never going to pay they shouldn't take my withdrawals. I am looking into legal action now but be very careful with this site. I am sick of waiting for my withdrawal to come through. I hope this helps sort things out because it is getting beyond a joke. It also appears I am not the first person to have this issue with Jackpot 247

posted on January 12, 2016.


This complaint was posted on the 10th but only appeared on the website today (12th January). We have reviewed the player's account and can see that the issue is already resolved and the player's withdrawal was processed earlier today.

With regards to the issue - we originally requested the verification documents on the 8th September 2015. This request was followed up on the 26th December 2015. On the 2nd January we received some documents but the proof of address was an online document which we couldn't accept. Furthermore there was one remaining card that we needed information for.

On the 6th January we reviewed the information on the card but the proof of address was still outstanding.

On the 12th January the proof of address was checked and approved - and therefore the funds were processed.

We understand the player's frustration with regards to the time it took for the documents to be received by post; unfortunately this is not something we have control over. We would like to reassure the player that this request is a requirement in the industry and something most online casinos will go through with their customers at some point.

Kind Regards,


posted on January 16, 2016.

Dear @t15lad,

Can you confirm that the issue has been resolved? Can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.