Monarchs Online Casino - Refused to pay

posted on May 14, 2014.

I have never been through hell as O have with monarch. I got teh free no deposit met the rules and was supposed to be paid out 150 euros thats all. After no joke 150 emails they finally said they do not pay to canada ???? I got a flyer saying they are part of a group that def deals with canadians i need your help in this issue as I have been taken for 150 euros and been avoided

posted on May 15, 2014.

This has been cascaded to our Finance Team and below is their response:

At this point, we can't handle processing of your withdrawal request due to confirmed charge backs in your account. You may refer to our casino terms and conditions by visiting the following link :

posted on May 17, 2014.

Is this issue resolved, can we close this complaint? Thank you.