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Monarchs Online Casino - Refused to pay

RESOLVED
Complaint Info
Disputed casino Monarchs Online Casino
Reason Declined payment
Amount € 150
Posted on July 23, 2014

I have never been through hell as O have with monarch. I got teh free no deposit met the rules and was supposed to be paid out 150 euros thats all. After no joke 150 emails they finally said they do not pay to canada ????..today I got a flyer saying they are part of a group that def deals with canadians i need your help in this issue as I have been taken for 150 euros and been avoided

Posted on May 15, 2014

This has been cascaded to our Finance Team and below is their response:

At this point, we can't handle processing of your withdrawal request due to confirmed charge backs in your account. You may refer to our casino terms and conditions by visiting the following link :
http:/­/ww­w.m­ona­rch­son­lin­eca­sin­o.c­om/­ter­ms-­con­dit­ion­s.html

AskGamblers
Posted on May 17, 2014

Dear @speed1975,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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