No winnings or reply

Recently I signed up for Blacklightcasino and deposited $50 in this I won $3000 but as there is a weekly withdrawal limit I could only request $2500 and spent the rest :)

After sending a request I had sent the documents that is required such as the ID and utility bill. After a week I'm still waiting for any kind of response from them even to say that they are reviewing my IDs. I talk to live chat and they either ignore my question or if I ask them for a phone number and they respond with that they do not have a phone number. I ask them about whether email address which I have contacted them on is the correct one and they reply "You tell me what you wrote and ill tell you if its right". Then finally after obtaining a phone number they just tell you "finance will email as soon as they read your email" I understand that they are busy and such but just an email to say that they are reviewing our docs would be nice.