I have won a couple of thousand Euros on the 8th of November 2013. Until today I havent received a single cent. Countless Emails and conversations with the live support followed, but nothing has happened. My winnings status is still on "waiting".
At the beginning I was told that such a big amount of winning usually takes longer to be proofed by the financial team. Later it was because of the big number of winners, and later it was because of the bank holidays. Ever since I have been being told that my case has escalated to the finance department as "high priority".
After 3 months I have given up hope. Maybe this thread can help me to see my money one day