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Grand Reef Casino - No contact and no payment

UNRESOLVED
Heatherm Australia
posted on September 25, 2017.

I am an Australian player and on September 10 while I was playing a screen shot appeared telling me my account was suspended. I contacted chat and was told it was because of new regulations and advised to withdraw. When I asked why I had not been notified they said I was sent an email. No such email was received by me. I put in my withdrawal of $4478.50 and was notified that the withdrawal was pending. Since then despite many many emails to different addresses and speaking to someone on 1800 number in Australia ( which has now been disconnected) I have had not one word from any one connected with grand reef. All I want is what is owed to me. I have played there for 5 years and am appalled at this treatment.

Grand Reef Casino complaints

  • 59 of 112 resolved
  • 3 days avg response
  • 3 weeks avg complaint life
  • 4,002 USD avg amount

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