No payment, no support, no supervisor to talk to

I have spoken with Liberty slots as well as emailed and can't get anywhere. They tell me my layout was processes 12/30/15 and submitted 1/5/16 and was originally told 3-5 business days then i was told 5-7 days and now I can't get any information besides its been sent to my debit card number yet my bank has nothing on my account or my card. Everyday I'm told it should be there by the end of the day and I can't even get the payout dept (each time it's they just closed or changing shifts) I ask for a supervisor(in told they are on a call and holding isn't an option to call back in 5 minutes and when j call back they are gone for the day, and the new shift supervisor is in a meeting) no one will tell me anything and won't track my funds though they are approved as seen in the email I copy/pasted.

My winnings was $1000 with $20 charge so $980 should be deposited in my account though k can't get anywhere.

The card it was to be deposited in was ending 5008.

We have processed your pending payment as shown below.

Account:xxxxxx

Pending Payment: USD1000.00

Payment Issued: USD980 as CardPay

Transaction Number: 201512­311­438­014­077­140­00000

Remaining Payment: USD20.00

If your remaining payment is in excess of USD3000.00, it will be issued as weekly USD3000.00 installments until the total amount is paid to you in full.

Please note that for any wire transfer and for any check you will be charged a fee of $45, the additional cost will be carried by the casino. However for wire transfer there are some correspondence fees that exist and they are beyond our control. These fees are based on your local bank policy. These fees may be reflected in your withdrawal balance.

Please note for check:

* The cheque is drawn on a Canadian bank.

* We strongly recommend cashing/depositing the check at a bank rather than at a check cashing facility.

* We recommend cashing the check in a timely manner.

Please direct any inquiries regarding this payment to cashie­r@l­ibe­rty­slo­ts.com. Include your name and the Transaction Number above in your correspondence.

Thank you for choosing Liberty Slots Casino

cashie­r@l­ibe­rty­slo­ts.com