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MyEmpire Casino - Cant get my 180 euro bonus because of technical issue

RESOLVED

Complaint Info

Disputed casino

MyEmpire Casino

Amount

€ 180

Posted on August 1, 2023

I have 180 euros locked in my account that I cant use, because of a technical issue they say. 

They have said that they are trying to fix it, and that its fixed soon. It's been 10 days now. 

When I try to contact them to get an answer at livechat, 3/4 of the times they unlog me from the account instead of answering me. 

Support by mail, have an answer time for 4-5 days. I  have given up talking to them and getting my money.

Posted on August 3, 2023

Hello GATMAN1978! I am sorry to hear that you had a negative experience at our casino. We would like to help you resolve the situation by checking with our support and casino teams. Could you please provide us with your username on MyEmpire? We will do our best to assist you

AskGamblers
Posted on August 3, 2023

Dear MyEmpire Casino,

Kindly be informed that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on August 4, 2023

Dear Customer,
Thank you for your patience.
As we can see, the issue with your account was resolved on 01.08.2023. Please accept our sincere apology for the inconvenience caused. You can rest assured we are doing our to best to improve our services.
Best regards,
MyEmpire.com

AskGamblers
Posted on August 4, 2023

Dear @Gatman1978,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.