Complaint #8 Win A Day Casino

My withdrawal has been voided

By yulian1989

10 years ago

Message on forum

I make registration before 1 year and i get no deposit bonus i finish wargering and i make winning 98$ then i reguest withdrawal, they wont from me to show documents for veriffy my account but my ID card was broken and they dont accepted, after some time i make new ID card and i send them photo agane then they tell me that my winning has been voided becouse the system has located multiple related accounts registered to claim no
deposit bonuses, which is against Terms and Conditions. For this
reason, the other accounts were suspended and the withdrawal has been
voided. So my username is yulian1989 this is my first account that i make and i get no deposit bonus and i have win 98$ after then my account was pending for withdrawal. Meybe after that have register some accounts from my Pc, my usarname - yulian1989 - (i dont have other registrations before that account )

Disputed Casino Win A Day Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

10 years ago

We have been provided by valid evidence on behalf management of Win A Day Casino where it is clearly displayed that player had opened an account back in 2013 and claimed the bonus, and then opened another account in his name in 2014 and claimed a no deposit bonus. Player by these actions violated general bonus term #7 http://www.winadaycasino.eu/en/terms-and-conditions and Bonus Cash Out Terms #6 http://www.winadaycasino.eu/en/terms-and-conditions

Based on all above stated our decision is to mark this complaint as resolved in casino's favor since the casino's actions were in total compliance with their bonus policy and terms.

We would like to remind player that further assistance on this case could be requested by the official regulatory body for Win a Day Casino.

yulian1989

• 5 reviews

10 years ago

The reson that dispute to happen is from that my username is yulian1989 that is my account name that cant we second of the list of my accounts im shure for that, how is possible to have 2 accounts with same usernames?

meybe your system dont stop me to make 2th account with same usarname then i will undurstend from where come the misunderstanding.

Win A Day Casino

• Representative

10 years ago

Yulian1989, let's be clear:

1/ You had opened one account yourself back in 2013, claiming several no deposit bonuess, having this account discontinued in 2014. Then you've opened yet another account under the same id claiming at least one another no deposit bonus before requesting a withdrawal, which itself can be seen as a breach of the site terms.

2/ Besides that we found connections to more accounts than just your old one and your wife's. Another breach of the site terms.

3/ Unlike many come-and-go casino sites, or even established sites that have gone rogue, Slotland Entertainment, the mother company behind Winaday, has been around for over 15 years. And over those 15 years, we never ever had problem processing single withdrawal that was legitimate and made in compliance with site/bonus terms.

Just an explanation why such accusations that you made, implying we wouldn't pay out withdrawal if you deposited, are totally ungrounded.

Lastly, if you don't have any further evidence to provide, I'm afraid we hit the dead end here. Case closed?

Cheers Jack

yulian1989

• 5 reviews

10 years ago

Yes have open 1 more account from my computer that is on my wife name i send you IDof her also, we are have 1 computer, and that happen after my account was suspended if that is the problem ok i will agree, my last New ID that i send you is legit , my account -Yulian1989 is First and one account that i use the no deposit bonus, i have speak with your team on live chat with account of my wife for my problem so u can see that i dont try to make cover to get more bonuses. must we are more corectrlly when the thing look like this, meybe that happen for good becouse if i was make deposit and make better winning then meybe will we the same.

Win A Day Casino Complaint Stats

Resolved 6 / 6

Avg. Amount $38

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Win A Day Casino Complaints

See all complaints for this casino

Cannot verify my account

Hello Askgamblers community I registered an account on winaday casino about 3-4 days ago with 7FREEBIE no deposit bonus code. He give me 7 usd no deposit to wager , i wagered this bonus and i requested 77 usd max bonus withdrawal. They have lied to receive a mail to confirm the identity and yesterday when i tried to login i receive this message : ''This account has been suspended. Please contact our Customer Support at [email protected] for more information.'' Perhaps they do not want to pay me Therefore please help me because this casino is a scam and I want to see the other players to guard what had happened to me Thank you very much Kind Regards: Florin *************

Resolved

Win A Day Casino refused to send my legit winning $100.

Last week I had joined to Winaday casino after noticed good reviews from other players.I played with their $63 no deposit bonus and after wagered 20X my winning was $160.So, on same day I had withdrawn $100 which was maximum a player can claim.Well,last Wednesday Helen from billing department asked to send them some personal documents.Promptly I had sent all they requested.But they replied my documents did not pass their security checks!Absurd!! I replied them to ask whats wrong with my docs?Next day they sent a email they have doubt the passport I sent was not mine,so I have to send them a picture holding the passport with my hand.Very funny.So,next day I had sent my picture holding my passport with me. Guess what? They replied :- "Dear Md, Thanks for your letter. The documents you sent us were not found to be valid and this is why your account was suspended and your withdrawal was voided. Per our Terms and Conditions, Win A Day reserves the right to exclude anybody from receiving newsletters, participating in promotions, or owning an account at Win A Day. This is my story I had experienced with Winaday Casino.They did not pay my winning!! Please help me Askgamblers to find out why they did not send my winning after submitted all required documents they asked.

Resolved

$100

Win A Day Casino rufused to pay winning $50

I have played in Win a day casino last week with a free chip and won $50 for withdrawable.Therefore I had submitted my passport and neteller login page as they requested earlier. Now I received a email told me my passport copy did not pass the security risk checks and I have multiple accounts with them. But I did not create any multiple accounts with them.I just created my account on 28th November 2014 and I am verified with other casino by sending my same passport scan copy from my email without any kind of troubles. I dispute this complain in order to prove I never played there before and my all documents are quite good at all.So they should pay my winning if they pay other players.Could you help me to find out the resolution for this case please?

Resolved

Refused to pay my winnings of $130

I have claimed 200% 1st deposit bonus after deposited $25 on last Tuesday. I have played several slots and had wagered 11X finished I finally requested a withdrawal $130. On next day they asked my photo identification and neteller login page screen shot. So, I had sent those accordingly on Wednesday but after waited whole day they didn't reply concerning my payments. Today I again contacted with them then they replied :

Dear Atikul,

This is < name removed > from the Billing Department, your inquiry was forwarded to me for review.

Please be advised that the Passport you sent did not pass our Security Department's risk checks. For this reason, your account has been suspended and your withdrawal will not be processed.

Sincerely,

< name removed >

Billing Department

http://www.slotland.eu

http://www.winadaycasino.eu

I am well verified player of so many casinos and getting paid on time. But Win A Day casino got problem about my passport. I am sure they are not as good casino as I heard of them because they robbed my tiny winnings $130 which I had won after my deposit $25. Could get any help from you to resolve my issue please? Thank you.

Resolved

$130

Account has been suspended

I registered in the casino Win a Day 2 september from Askgamblers and get 41$ no deposit bonus. At your rewiew says that Players from Belarus accepted.

After I played a bonus in my account was $ 330 and I make a withdraw this balance...

When I wrote an email to a support regarding my withdrawal, I recieve an email back:

''Dear Nastassia,

This is Helen H. Harper from the Billing Department, your inquiry was forwarded to me for review.

Per our Terms and Conditions, players residing in the following countries cannot join Win A Day Casino: CN, CZ, SK, ID, UA, VN, IN, MY, LV, LT, KZ, BY and TR.

For this reason, your account has been suspended and your withdrawal has been voided.

Please let me know if you have any questions.

Sincerely,

Helen H. Harper

Billing Departmenthttp://www.slotland.com

http://www.winadaycasino.com''

How can you tell when the adopted amendments to the rules of the casino at the locked country, because if my memory serves my country on the list was not at the time of registration ...

Also on the site http://www.slotland.com/terms-and-conditions.html my country is not listed excluded countries!! and as I know the casino and http://www.winadaycasino.com/ http://www.slotland.com are one and the owner of Slotland Entertainment SA!!!!!

Could it be???

thanks in advance

Resolved